Archive for August, 2006

Authentication Issues

Posted: Tuesday, August 8th, 2006 at 16:16 by Neil Watson

Customers and resellers should be advised that we are currently experiencing some authentication issues with dial up, dial unmetered and DSL connections. Our engineers are working to resolve this issue as a matter of urgency, further updates will be provided as soon as available. We apologise for any inconvenience caused.

  1. Neil Watson says:

    The authentication issues have now been resolved, and we are currently investigating the root cause. We have also amended our monitoring system to provide an earlier warning of any such failure in the future.

LINX port upgrade

Posted: Saturday, August 5th, 2006 at 11:47 by Steve Lalonde

We will be upgrading one of our two 1 gig LINX ports to 10 gig today at approx 12:00.

The existing port will be shut down and traffic will move to the other port

This work is not expected to cause any noticable network outage

  1. Steve Lalonde says:

    This maintenance was unsuccessful and will be resheduled.

Emergency work in Telehouse East

Posted: Thursday, August 3rd, 2006 at 11:40 by Neil Watson

We have just been informed by BT that a power supply supplying ADSL termination equipment in Telehouse East is experiencing problems. Whilst this has not resulted in any end user issues, BT wish to replace the unit as soon as possible to avoid failure. This replacement work is due to be carried out at 12.00hrs today and should be complete within the hour. Given the resilience built into the Entanet network, there is very limited scope for downtime to occur, although a small window of minor disruption may be noticed at the point of switchover to alternative units that will perform the role of the affected hardware. We apologise for the short notice given and for any disruption caused.

  1. Neil Watson says:

    BT have now confirmed that this work is complete. There was no disruption to our ADSL service during the works.

Expansion of ADSL capacity

Posted: Wednesday, August 2nd, 2006 at 17:52 by Neil Watson

We are pleased to announce that on Thursday 03rd August 2006 we will be introducing three additional LNS servers into our Global Switch facility. These additional servers will increase the total numbers of users allowed to connect by approximately 15000, providing future growth potential for Entanet and all of our partners. The servers will initially be configured to reside outside of our live environment and, as such, the introduction will not affect any live service and no down time is envisaged. The extra capacity will be introduced on a gradual basis as required.

Power Ugrade to Telford Headquarters

Posted: Wednesday, August 2nd, 2006 at 10:57 by Neil Watson
Date: 04th August 2006

This coming Friday we will be undertaking an upgrade to our HQ power supply in order to provide extra capacity and growth for our datacentres. The work will require the removal of mains power to and as such, we will switch to our standby generators to ensure continuity of service. We do not envisage downtime for any customer. All work should be completed by 13.00hrs.

  1. Neil Watson says:

    We are pleased to inform you that all work has now been completed with no unplanned effects.

Telford Datacentre Power Issue – 1st August 2006

Posted: Wednesday, August 2nd, 2006 at 09:43 by Neil Watson

Following on from the minor power issue experienced on 01st August 2006, please see attached incident report for information. The outage affected a small percentage of customers and a reoccurrence is not envisaged.

Reason for Outage report – 01st August 2006