Archive for September 20th, 2006

ADSL Packet Loss

Posted: Wednesday, September 20th, 2006 at 17:26 by Neil Watson

Some ADSL users are currently experiencing a level of packet loss when connected to one of our 622 central pipes. This is being caused by a skewed distribution of sessions between the pipes, resulting in one pipe becoming congested, despite having sufficient capacity on the network. If you are suffering from packet loss, we suggest disconnecting and reconnecting your router to resolve the issue. We are working to ensure a fair distribution of sessions and will advise once the issue is resolved.

Stafford Park Power Works

Posted: Wednesday, September 20th, 2006 at 10:14 by Neil Watson

01st October 2006 08.00 – 16.00hrs

We have been advised by our mains electricity supplier that there will be a power outage across the Stafford Park area of Telford on 01st October 2006 between the hours of 08.00 – 16.00. This work is being completed to increase power supply resilience in the area. All services supplied from, or located in, our Telford HQ datacentres will be affected switching to UPS and backup power as required.

Our backup generators will automatically take over the generation and supply of power during the power outage. We have sufficient fuel to service this time period, and have also secured additional fuel on short notice should it be required for any reason. We will also be arranging a test of the automatic switchover before the date of the planned work and will advise according once the details have been finalised.

  1. Neil Watson says:

    The failover test has now be scheduled for the 23rd September 2006 at 07.00hrs. We will have engineers on site during the test and currently forsee no problems.

LINX 10Gb port switch

Posted: Wednesday, September 20th, 2006 at 09:09 by Neil Watson

Thusday 21st September 2006 07.00 – 07.30hrs

We have been advised by LINX that they wish to move a 10Gb port utilised by Entanet from temporary to permanent equipment. The work is scheduled to be carried out at 07.00hrs on Thursday 21st September 2006 and should have little impact as network traffic will reroute around the area.