Archive for January 30th, 2007

ADSL Issues

Posted: Tuesday, January 30th, 2007 at 11:47 by Neil Watson

Support are currently receiving an unusually high volume of calls regarding ADSL connections, with end users either being directed to a BT Wholesale holding page or unable to route traffic. We are currently investigating the issues and will resolve them as soon as possible. We apologise for any inconvenience.

  1. Neil Watson says:

    Call levels have now returned to normal. The issue appears to have been caused by the performance of a radius server which was delaying authentication responses. The issue has now been resolved and a re-occurrence is not anticipated. Again, we apologise for any problems caused.