Archive for February, 2007

Calling support from BT phones

Posted: Wednesday, February 28th, 2007 at 10:25 by Neil Watson

We are currently aware that some BT users are unable to call our 0870 224 3494 Support line, receiving a number unobtainable signal. We apologise for any inconvenience this may cause and wish to inform you that we have raised the issue with out supplier to ensure that it is rectified as soon as possible. We advise anyone affected by this issue to call our main number 0870 777 4224 and select option 4.

  1. Neil Watson says:

    Confirmation has now been received that the issue has been resolved. All calls are now routing normally through to support. Many thanks for your patience during these problems.

Planned Network Maintenance

Posted: Friday, February 23rd, 2007 at 15:48 by Steve Lalonde

Monday 26 Febuary, 20:00hrs – 04:00hrs

We will be carrying out network maintenance in one of our London facilities, specifically affecting anyone that connects through Telehouse East. We shall be moving all connections over from the telehouse-east2.bdr.enta.net to a new more powerful router. All customers that connect through the router will be affected, with an expected outage of no longer than 5 minutes per customer. We will ensure that all connections are moved individually, with both routers configured to allow for resilience and a back-out plan should it be required. We do not however anticipate any other problems or outages apart from those specified above.

  1. Steve Lalonde says:

    This Maintenance work is now finished for tonight, the work is not yet complete as the spare blade required to finish the move is not onsite. All customers connected to copper ports have been moved to the new router, customers and infrastructure on fiber ports will be moved in a future maintenance window.

Additional 155 segment

Posted: Monday, February 12th, 2007 at 13:40 by Steve Lalonde

BT just gave us the good news that central4 (global switch 2) install has been pushed forward to a provisional date of March 7th, the original date was May 9th. Based on this information we have ordered the next 155 segment on central3 (telehouse 2). We have asked for it to be delivered on Friday 16th (BT 5 day lead time).

  1. Steve Lalonde says:

    BT just changed the delivery date for central4 to March 21st

Reload of Broadband Platform

Posted: Monday, February 12th, 2007 at 10:45 by Steve Lalonde

After noticing a number of random LNS reloads (suspected to be related to an IOS issue) an emergency IOS upgrade to the latest stable version (originally intended as a planned outage for next week) has been carried out across all LNS and LTS devices.

The number of sessions on the platform and levels of traffic appear to have returned to the levels prior to the reload. No further reloads are expected to occur, sorry for the lack of notice. If you are still experiencing problems please reboot your connected router or modem, if this fails please contact support in the normal manner.

LNS reboots

Posted: Sunday, February 11th, 2007 at 16:39 by Steve Lalonde

The LNS elm.dsl.enta.net has rebooted several times this weekend with no real clue as to why, I have just changed the software image and reloaded it to see if this will make it more stable.

larch.dsl.enta.net also rebooted yesterday, so if elm remains stable I will be upgrading images on all LNS routers.

Planned Network Maintenance

Posted: Saturday, February 10th, 2007 at 17:42 by Neil Watson

Tuesday 13th February 2007 & Wednesday 14th February 2007, 20:00hrs – 04:00hrs

On the dates specified above we will be carrying out network maintenance in one of our London facilities, specifically affecting anyone that connects through the Telehouse East Border. We shall be moving all connections over from the telehouse-east.bdr.enta.net to a new more powerful router. This work includes one of the main DSL feeds which will mean that some DSL users may see a period of routing instability whilst the work is carried out. We do not expect the instability to last longer than 5 minutes. Similarly, any one that connects through the router will also be affected, with an expected outage of no longer than 5 minutes. We will ensure that all connections are moved individually, with both routers configured to allow for resilience and a back-out plan should it be required. We do not however anticipate any other problems or outages apart from those specified above.

  1. Steve Lalonde says:

    This work is now complete.

Radius authentication issues

Posted: Tuesday, February 6th, 2007 at 17:11 by Neil Watson

We are currently experiencing a problem with Radius authentication which may prevent some users from being able to connect to our service. Our systems engineers are currently working to correct this and will resume normal service as soon as possible. We apologise for any inconvenience this may cause.

  1. Neil Watson says:

    This issue has now been resolved. All users should be able to connect as normal.