Archive for July, 2007

Additional Capacity Live

Posted: Thursday, July 26th, 2007 at 10:01 by Steve Lalonde

BT have just informed me that the next 155 on Central 5 is now live :)

Outage: bir-cust1.enta.net

Posted: Wednesday, July 25th, 2007 at 08:04 by Steve Lalonde

Edge router bir-cust1.enta.net has failed again, looks like the decision to run with the existing hardware was a mistake yesterday.

Engineers are on route to site, the router will be rebooted on arrival to restore service as fast as possible and then customer circuits will be moved individually to new equipment.

Only customers directly connected to this router are affected.

Current estimated time to fix is 11:00.

  1. Steve Lalonde says:

    service restored at 09:25, we will be moving all the circuits to a new router in the next few hours.

  2. Ming-Yu Hsieh says:

    All the circuits has been moved to the new router.

VoIP Outbound Call Outage

Posted: Tuesday, July 24th, 2007 at 17:20 by Neil Watson

We have experienced a short outage around 17:05 today where outbound calls were not able to be made through our VoIP Platform, this was due to a MySQL problem that our engineers have now resolved. Apologies for any inconvenience this issue may have caused you. Full service was restored at approximately 17:08.

Additional 155 segment ordered

Posted: Tuesday, July 24th, 2007 at 13:58 by Steve Lalonde

Just asked BT to enable the next 155 segment on central 5, due to go live on Friday.

Outage: bir-cust1.enta.net

Posted: Tuesday, July 24th, 2007 at 07:45 by Steve Lalonde

Edge router bir-cust1.enta.net has failed, engineers are on route to site with replacement hardware.

Only customers directly connected to this router are affected.

Current estimated time to fix is 11:00, updates as we know more.

  1. Steve Lalonde says:

    Service has now been restored, engineers are investigating the cause and may still need to repalce hardware.

Outage: Birmingham to London link

Posted: Monday, July 23rd, 2007 at 14:20 by Neil Watson

Due to the ongoing weather conditions and flooding, our Birmingham to London circuit is currently down. All traffic is flowing via alternative routes and no problems are being seen at the moment. We will of course report further news as we receive it.

Hopefully our suppliers are busy training their engineers in scuba diving to get the problem resolved as quickly as possible!

Entanet Voice: Outbound call issues.

Posted: Thursday, July 19th, 2007 at 16:11 by Neil Watson

Some users may be aware that outbound VoIP calls to standard PSTN lines have been problematic this afternoon. Between 15.25 and 15.50, such calls were not being correctly routed to the PSTN providers. This has now been corrected and we apologise for any inconvenience that may have been caused.

noc.enta.net now IPv6 enabled

Posted: Thursday, July 19th, 2007 at 10:35 by Steve Lalonde

We have now IPv6 enabled this site and added a widget to show if you are connecting with IPv4 or IPv6.

If you would like to be part of our IPv6 over xDSL trial please send email to ipv6@enta.net with your username and router make/model.

Telewest Dial Up Platform Outage

Posted: Tuesday, July 17th, 2007 at 13:25 by Neil Watson

We are currently investigating a power related fault on our Telewest Dial Up platform. Should users be experiencing busy tones on their standard Dial Up connectivity we would advise switching your user to the alternative BT Dial Platform. Please contact Entanet Support on 0870 224 3494 should you require clarification of your dial up number. Dial Up Numbers affected by this issue will always start: 0845 1121 XXX

We apologise for any inconvenience this issue may cause you.

Planned Maintenance: Generator Test

Posted: Friday, July 13th, 2007 at 18:03 by Neil Watson

28th July 2007, 10:00hrs

We will be conducting a full load generator test for our Telford Data centres on Saturday 28th July 2007 at 10.00hrs. The switch to generator power is expected to take less than 20 seconds to complete, and a further switch to the second generator will be triggered. It is anticipated that the second generator will be brought on-line, before the first is taken down. The full test is not expected to take more than 10 minutes. All customers who have services in the Telford Data centres will be affected, however due to UPS protection, no outage is anticipated. During this time our support phones may also suffer some disruption. We apologise for any inconvenience this may cause.

  1. Steve Lalonde says:

    Reminder: Generator test at 10:00 today

  2. Steve Lalonde says:

    Generator test is now complete and we are back on mains power.

    5 seconds from power fail to full load on generator 1
    9 seconds from fail on generator 1 to full load on generator 2

    no problems with any equipment in all 3 DC rooms.