We are currently experiencing problems with our 0845 Dial platform and our Friaco Dial Up. The cause of the problem has been identified and is currently being worked on by our providers. We will of course restore the service as soon as possible and apologise for the problems caused.

We are currently experiencing problems with the database that drives both https://partners.enta.net and our internal fault management system. Engineers are currently working on a fix to this problem and in the process of bringing the database back up. The system must run through several checks before normal functionality is restored.

We aim to have the system available for use within the next 30 – 60 minutes.

Apologies for any inconvenience this issue may cause.

We are currently experiencing problems with our VoIP platform which is preventing inbound and outbound calls for anyone utilising the platform. Our engineers are working to correct this and will resolve the issue as soon as possible. During this problem you will be unable to contact support or customer services via phone. Please feel free to contact support@enta.net or cs@enta.net should you be experiencing non VoIP related issues.

We have had several users mention that central 5 does not pass a full 1500 byte packet with some routers, we have checked the config our end and nothing seems to be wrong. Based on that I have just raised a fault ticket with BT BOU.

This has only been reported since the second 155 on central 5 was enabled so I have pointed BT at the 3 LTS that serve that segment.

Only a few users have reported any problems with this (less than 1% of the users connected on central 5) and it may well only be affecting users with PMTUD disabled, having PMTUD enabled is good practice so if you are affected check to see if  you have it disabled.

More info when BT get back to me.

We are currently investigating delayed delivery of email on the Entanet network which is affecting inbound email only. Please be aware that this issue is also affecting mail to entagroup.com email addresses, hence requests to support and customer services may receive delayed responses – should you have any urgent issues please feel free to call. We apologise for any inconvenience caused and wish to reassure you that we are working to restore the service to the usual standard.

Our news service, news.enta.net, is currently unavailable. We have engineers tasked to resolve this issue and aim to have this facility back up as soon as possible. We apologise for any inconvenience that this may cause.