Archive for November, 2007

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Planned Maintenance: Global Switch & Telehouse North

Posted: Thursday, November 29th, 2007 at 17:02 by Neil Watson

Monday 03rd December 2007 20.00hrs – Tuesday 04th December 2007 06.00hrs

During the above period we will be carrying maintenance within our Global Switch location to allow us to prepare for an increase in capacity within our network. During the work, each 10Gbps circuit will be transferred to alternative hardware which will entail a small period of downtime for each feed. The downtime for each however is not expected to exceed 30 minutes, during which all traffic will re-route via alternative paths. Please note that this work will not directly affect the DSL pool as that is contained within its own network segment.

Work will also be performed within our Telehouse North location, where we will be inserting a new 10gb line card as part of the preparation work for our 10Gbps upgrade to Manchester. No outage or disruption is anticipated during this work.

Posted in Planned Work | 1 Comment »

  1. Steve Lalonde says:
    December 4, 2007 at 00:11

    This work is now complete.

BT Fiber Capacity Upgrade

Posted: Wednesday, November 28th, 2007 at 14:17 by Neil Watson

BT are currently on site at our Telford HQ installing an additional 7 tube blown fiber tube to enable future growth and expansion. Whilst this work has no direct impact on our network or services we provide, the proximity of the engineers to current equipment and network signifies an extremely small risk to the existing service. The engineers are, of course, aware of the criticality of the services we offer and will ensure that all risks are minimised.

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Incident Report – 19th November 2007 – Telford to London Routing

Posted: Tuesday, November 20th, 2007 at 10:31 by Neil Watson

An incident report is now available for the outages seen yesterday. The report can be found below. Please accept our apologies for the issues seen.

Incident Report – 19th November 2007 – Telford to London Routing

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Telford network issues

Posted: Monday, November 19th, 2007 at 12:27 by Neil Watson

We are currently experiencing issues passing traffic to and from our network in Telford. We are investigating the cause and our team will rectify as soon as possible. As traffic is taking alternative routes the problem may have knock on effects within the network. We apologise for the issues and wish to assure you that we are doing everything possible to correct.

Posted in Incidents | 4 Comments »

  1. Neil Watson says:
    November 19, 2007 at 12:54

    Normal conditions have now been restored and traffic is flowing normally to and from our Telford network.An incident report will be posted with details regarding the issue.

  2. Martyn Haynes says:
    November 19, 2007 at 15:00

    We appear to be having an reoccurrence of issues experienced earlier. Our engineers are currently working to resolve this issue as soon as possible. All traffic out of Telford is now being routed via alternative routes.

  3. Neil Watson says:
    November 19, 2007 at 16:18

    Our engineers are continuing to work to fully resolve the issue, traffic currently remains re-routed via an alternative path.

  4. Neil Watson says:
    November 19, 2007 at 17:25

    Our engineers have replaced routing equipment within our Telford location and have restored the routes to their previous paths. We will continue to monitor the service to ensure no further disruption. We apologise for these problems.

Additional Capacity Live

Posted: Friday, November 16th, 2007 at 13:27 by Steve Lalonde

A new segment has now been enabled on Central 4

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Incident Report – DC3 issues – 13th November 2007

Posted: Thursday, November 15th, 2007 at 12:06 by Neil Watson

An incident report has now been authored following on from the issues seen in DC3 at our Telford Headquarters on 13th November 2007. The incident report is below for your ease:

Incident Report – DC3 – 13th November 2007

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Incident Report – Routing Errors – 13th November 2007

Posted: Thursday, November 15th, 2007 at 11:59 by Neil Watson

An incident report is now available for the routing errors seen by some customers on 13th November 2007 between 00.30 and 00.40.

Incident Report – 13th November 2007

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Incident Report: DSL Errors 12.11.2007

Posted: Thursday, November 15th, 2007 at 11:41 by Neil Watson

Customers have reported seeing DSL errors on 12.11.2007 between 18.40 – 19.30, as such an incident report is now available.

Incident Report – 12th November 2007

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Reminder: Generator Test

Posted: Friday, November 9th, 2007 at 14:15 by Neil Watson

Saturday 10th November 2007 – 08.00hrs

We will be conducting a full load generator test for our Telford Data centres on Saturday 10th November 2007 at 08.00hrs. The switch to generator power is expected to take less than 20 seconds to complete, and a further switch to the second generator will be triggered. It is anticipated that the second generator will be brought on-line, before the first is taken down. The full test is not expected to take more than 10 minutes. All customers who have services in the Telford Data centres will be affected, however due to UPS protection, no outage is anticipated. During this time our support phones may also suffer some disruption. We apologise for any inconvenience this may cause.

We will be scheduling a generator test on the second Saturday of each month and will send reminders as appropriate – for the full schedule please see this page.

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Changes to our VoIP service

Posted: Friday, November 9th, 2007 at 13:01 by Neil Watson

From time to time maintenance work is carried out on our VoIP platform in order to preserve the quality of service we offer to our customers. Most of the time the work involved doesn’t require any notice to our customers. In order to scale the systems we use as our call traffic increases we sometimes have to make changes that impact on customer installations and in keeping with our commitment to offer a excellent service we try to give you as much notice as possible.

It has become necessary to make some changes to the way we deliver incoming calls from PSTN to you. This change requires a change of IP addresses. Some customers will need to alter their firewalls and SIP profiles in order to accept calls from this new IP address. Please note that from 11pm on the 15th November 2007 we will be using IP address 87.127.215.242 to send incoming calls to you in addition to any other previously notified IP addresses.

Customers who have VoIP Enrich or VoIP Elite products from us are not affected by this change.

If you have any questions regarding this change please contact our Technical Support team on 0870 224 3494 or email support@enta.net.

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