We have now finished the configuration on the Wolverhampton 21CN interconnect, some trial users are already connected and more will go live in the next few days.
Archive for March, 2008
Emergency Maintenance: 21CN Trial
Posted: Thursday, March 20th, 2008 at 14:17 by Steve Lalonde
We will be performing a configuration change on the 21CN platform at approximately 3pm today.
Customers connected will experience a short outage during this work of ~10 minutes.
Outage: PPC circuits
Posted: Tuesday, March 11th, 2008 at 11:22 by David Derrick
We are currently experiencing a problem with one of the bearers carrying PPC circuits into us, affecting approximately 1/3 of our PPC customers. A fault has been raised with our supplier, further updates will follow as we receive them.
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Neil Watson says:
We are still working with the carrier to rectify the issues being seen, and in order to cover all eventualities have despatched an engineer to site with a replacement line card should this be required. Further updates as we get them.
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Steve Lalonde says:
We have just been informed that the carrier has also dispatched an engineer to site.
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Engineers are now on site, Currently looks like either a faulty fiber or a faulty blade.
We are currently swapping the fiber to a spare pair, if this is unsuccessful we will swap the blade.
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It seems that it is hard for our Carrier to change the fibers. We have now replaced the blade in our router and it has had no effect. This has proved that the problem is a faulty fiber.
We are trying to get the Carrier to swap to the spare pair.
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We’ve just received notification that the fibers have been swapped and service has been restored. This is also evident from our monitoring. An outage report will be produced and posted on this site for your information. We will be raising the amount of time taken to resolve this issue with the carrier concerned.
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It appears the bearer has failed again, we still have engineers on site and we are investigating.
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Service has now been restored again, we have had new tails spliced on to the fiber.
Affected circuits should still be classed as At Risk.
Planned Maintenance: VoIP Platform
Posted: Monday, March 10th, 2008 at 17:37 by Neil Watson
Friday 14th March 2008, 01.00hrs – 04.00hrs
We will be undertaking a period of maintenance on Friday 14th March at 01.00hrs on our VoIP platform. During this time incoming calls and the VoIP Enrich v2 platform will be unavailable for approximately 1hr.
We apologise for the inconvenience and wish to reassure you that we will restore the service as soon as possible.
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This work was canceled due to unforeseen circumstances and will need to be rescheduled.
Outage: 10Gbps link Manchester to London
Posted: Friday, March 7th, 2008 at 10:58 by Neil Watson
Our monitoring is currently showing that the 10Gbps link between London and Manchester is currently down. Traffic is being routed via alternative paths in the network and we are not experiencing or anticipating any issues. We will of course ensure that the link is restored as soon as possible.
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Martyn Haynes says:
We have been advised that our supplier has a fibre cut in the UK between Bristol and Froxfield (approx 10:41 GMT)
They are in the process of having Engineers dispatched to locate the fault.
An update will be posted as soon more information becomes available.
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From our suppliers;
Engineers have arrived on site – a construction site 2 KM’s outside Bristol. They have located the fault and are
preparing to start work.We do not as of yet have an ETR for the repair.
We will update you when we have more information available.
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Service is now restored.
Note: Engineers are still on site to ensure that the area is closed off
correctly and that all civil works are completed.
Outage Notification: 21CN ADSL Trial Connections
Posted: Tuesday, March 4th, 2008 at 10:28 by Neil Watson
Friday 07th March 2008
On Friday 07th March 2008, we will be undertaking work with BT to make adjustments to our 21CN network. This will have an impact on the trial DSL users that are connected, giving multiple outages throughout the course of the day. We apologise for any inconvenience that will be caused, and wish to reassure you that the work will be completed as soon as possible to resume a stable service.
Please note that this work will not involve our standard 20CN DSL offering.
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Oops looks like Neil has invented the time machine, this work is actually Friday 07th March 2008.
Original post corrected.
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We have now finished the 21CN Maintenance.
Noc notification emails
Posted: Saturday, March 1st, 2008 at 17:45 by Steve Lalonde
We are having some trouble with the emailing of comments from the noc site.
We will be posting several comments on this message to test the system (dont expect all will work).
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ok so so far testing is not going well, seem to have sent out a lot of repeat emails.
this all works fine on the test version of the site so why does it not work on here.
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This comment should be sent out correctly now.
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Looks like I missed a way to send spam via the comments notify code…
Ah yes, need to only send email on approved comments, thats fixed now.
This work is now complete, there was no outage.