Archive for April, 2008

Hardware failure affecting internal systems

Posted: Wednesday, April 30th, 2008 at 07:58 by Neil Watson

We are currently suffering from a hardware failure that is affecting access to many of our internal systems. This failure will impact on the efficiency of our teams in being able to deal with your queries as access to certain information is currently unavailable. We ask that you please bear with us during this period and request your patience when dealing with the teams.

In addition to this partners will not be able to access our Partner Portal and details of customer usage will be affected.

We are working to rectify the situation as quickly as possible and will make a further post when systems are restored.

Posted in Incidents | 3 Comments »

  1. Steve Lalonde says:
    April 30, 2008 at 08:16

    We have applied a temporary repair and systems are now operational again, additional work will be required to apply a permanent fix.

  2. David Derrick says:
    April 30, 2008 at 15:32

    Further to the earlier problems, we are now ready to deploy a permanent fix. This will take place at 16:00 and the outage should be for no more than 5 mins. Affected systems include the Partner Site, eBilling and usage figures.

    The customer service teams will also be affected during this period and we thank customers for their patience.

  3. David Derrick says:
    April 30, 2008 at 17:36

    Work has been completed and all the systems appear to be running normally again.

xDSL Issue

Posted: Thursday, April 10th, 2008 at 09:41 by Martyn Haynes

We are currently experiencing some connectivity issues with xDSL connections, our engineers are looking into this issue as a matter of urgency and will update this post as soon as we have more information.

Posted in Incidents | 2 Comments »

  1. Steve Lalonde says:
    April 10, 2008 at 09:59

    Service is now restored.

    Initial fault caused by a dsl core router crash. We are investigating the cause.

    some users on central 1 and central 6 are stuck in the BT default accept state, we have asked BT to reset those users.

  2. Steve Lalonde says:
    April 10, 2008 at 14:10

    After this mornings outage we are suffering from a significant central pipe imbalance. If you are not getting the performance you would under normal circumstances can you please disconnect and reconnect. This will help redistribute the traffic across all the central pipes and improve performance for all.

Additional Central Capacity

Posted: Monday, April 7th, 2008 at 17:15 by Steve Lalonde

We have today ordered additional capacity for central 5, ETA is Friday 11-04-2008.

Posted in News, Planned Work | 2 Comments »

  1. Steve Lalonde says:
    April 9, 2008 at 21:57

    Latest update from BT is – The target completion date is 14/04/2008 (5 working day lead-time).

    So looks like we might have to wait until Monday to get the extra capacity. It is still possible it will happen before the weekend, BT have managed this on several occasions in the past when we placed upgrade orders late on a Monday.

  2. Steve Lalonde says:
    April 15, 2008 at 22:52

    BT finally notified us the work was finished at 12:26 today.

Emergency Maintenance: 21CN Trial

Posted: Friday, April 4th, 2008 at 10:12 by Martyn Haynes

BT will be performing a configuration change on the 21CN platform at approximately 12pm today.

Customers connected to the Wolverhampton exchange will experience a short outage during this work of ~15 minutes.

Posted in 21cn Updates, Emergency Work | Comments Off