Archive for July 6th, 2009

Outage: PWAN Authentication

Posted: Monday, July 6th, 2009 at 10:19 by Richard Partridge

We are currently aware of an issue affecting the authentication of a small number of PWAN related DSL connections. Our Systems engineers are already working towards a resolution which will be in place shortly.

Posted in Incidents | 2 Comments »

  1. Richard Partridge says:
    July 6, 2009 at 11:57

    A temporary work around has been implemented to bypass the cause of the problem, which has been identified as a malfunctioning LNS to which we are unable to gain remote access into. Customers that are experiencing problems, and that have not automatically reconnected are advised to reboot their equipment in order to establish a new connection.

    The malfunctioning LNS will be rebooted by remote hands after 20:00 this evening. Customers which are still connected through this LNS will experience a short period of disruption whilst this work is carried out.

    Further notifications will be added once the work has been completed.

  2. Phil Davies says:
    July 6, 2009 at 20:51

    The LNS has now been rebooted and is restored to normal service.