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DSL Authentication Issues

Posted: Thursday, October 15th, 2009 at 17:29 by Neil Watson

We are currently aware of an issue that is affecting authentication for DSL users. As a consequence users may not be able to connect at present. Our engineers are working to correct the issue as a matter of urgency and we will update with more info as soon as possible.

This entry was posted on Thursday, October 15th, 2009 at 17:29 and is filed under Incidents. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.

One Response to “DSL Authentication Issues”

  1. Neil Watson says:
    October 15, 2009 at 18:36

    Services have now returned to normal, we are currently checking for the cause as nothing on our network indicates where the problem originated. We are working with our suppliers to see where the problem may be and will continue to update.

    If any users are still unable to authenticate, please power down the equipment for 5 – 10 minutes to allow the previous cached session to expire.

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