Archive for February, 2010

Emergency maintenance: redbus-hex.edge.enta.net

Posted: Wednesday, February 24th, 2010 at 12:08 by Ming-Yu Hsieh

25th Feb 2009 00:01 – 25th Feb 2009 04:00

During the maintenance window above, the redbus-hex.edge.enta.net router will be rebooted to resolve some configuration issues. This should take less than 30 minutes to complete, during which all directly connected customers will be out of service.

  1. Ming-Yu Hsieh says:

    This maintenance work has completed, all directly connected customers will be monitored for next 24 hours to make sure faults have been cleared. please report any issues via the usual support channels.

Planned Maintenance: Telehouse North

Posted: Monday, February 8th, 2010 at 12:35 by Ming-Yu Hsieh

Friday 19th Feb 2010, 00:01hrs – 06:00hrs

During the maintenance window above, we will be working within the cabinet and recovering old equipment. This site must be considered to be at risk during this period.

  1. Ming-Yu Hsieh says:

    This maintenance work completed successfully, please report any issues via the usual support channels.

Essential VoIP Maintenance 9th Feb 2010

Posted: Monday, February 8th, 2010 at 11:40 by Jon Farmer

We need to perform some essential maintenance on the main VoIP database. This is scheduled for 4am on 9th February 2010. During the hours of 4am and 5am you may not be able to make or receive calls. We will endeavour to keep the downtime to a minimum.

  1. Jon Farmer says:

    This work is now completed.

Outage: Manchester to London

Posted: Thursday, February 4th, 2010 at 16:15 by David Derrick

We are currently seeing errors on our link between London and Manchester. To maintain network stability, we are taking this link out of service while investigations take place. All traffic will route via alternate paths, some customers may notice a small increase in latency.

  1. David Derrick says:

    Our circuit provider has identified a possible fault with a card in Manchester. Engineers are working to confirm this, there is no ETR at this time. Further updates will follow as we receive them.

  2. Steve Lalonde says:

    Our provider has cleared the fault, we will test the circuit for a errors over the next hour.

  3. Steve Lalonde says:

    We have seen no more errors on the circuit and it is therefore now back in service. We will continue to monitor as the load increases.

Emergency Maintenance: telford-dc3.core.enta.net

Posted: Monday, February 1st, 2010 at 12:34 by Steve Lalonde

Tuesday 2nd Feb 2010, 03:00hrs – 04:00hrs

To resolve the intermittent packet loss issue on the Telford to Wolverhampton link it has become necessary to reload telford-dc3.core.enta.net. This emergency work should take approx 10 minutes to complete, during which all directly connected customers will lose connectivity.

  1. Steve Lalonde says:

    This work was completed successfully. Traffic is now on the preferred paths and full resilience is restored.

At-Risk: Loss of Resilience Telford

Posted: Monday, February 1st, 2010 at 11:52 by Steve Lalonde

The Circuit between Telford and Wolverhampton has been taken off-line while we investigate intermittent packet loss issues with the circuit. Traffic usually on this path is using an alternative route. Customers may experience an increase in latency to some destinations.

  1. Steve Lalonde says:

    We have isolated the cause of the intermittent packet loss on this link to a configuration error. Unfortunately to resolve the issue requires a reload of the router. An emergency maintenance notification will follow.