Archive for April, 2010

Leeds to Newcastle and Sheffield

Posted: Wednesday, April 28th, 2010 at 08:11 by Adam Heath

Our link between Leeds and Newcastle and Leeds and Sheffield is currently down. We are investigating the cause with our supplier who inform us they are experiancing a network outage in the Leeds area. Traffic is being rerouted via alternate paths, some increase in latency may be seen. Further updates will be provided as information becomes availiable.

  1. Phil Davies says:

    Our supplier has informed us that they have 2 seperate fiber breaks. The first is between Leeds and York. Work has just been completed here and the circuit between Leeds and Newcastle is now restored but should be considered at risk until the fault is closed off. The fiber break between Leeds and Sheffield has been located and engineers are on site to start the repair work.

  2. Phil Davies says:

    The Leeds to Sheffield service was restored at 10.55am. The final update from our supplier suggests that both Leeds to Newcastle and Leeds to Sheffield were caused due to vandalism. The Fault is now closed.

Planned Maintenance: Telford – London

Posted: Wednesday, April 21st, 2010 at 10:20 by Ming-Yu Hsieh

Wednesday 19 May 2010 00:01 – 06:00

Our suppler will be carrying out essential network maintenance in Wolverhampton area to increase network capacity during the above window.

During this period the link between telford-dc1.core and telehouse-east2.core may experience up to 30 minutes downtime. All traffic will be routed via alternate paths, however there maybe a small increase in latency due to the increased path length.

Inbound Call Issues

Posted: Tuesday, April 20th, 2010 at 10:25 by Adam Heath

We are experiencing issues with receiving calls to some of our telephone number from UK mobiles. Our engineers are currently investigating the cause of the issue. Calls from BT are terminating on our platform correctly.

  1. Jon Farmer says:

    This issue is now resolved. Please accept our apologies for any inconvenience caused.

Outbound VoIP Issues

Posted: Thursday, April 8th, 2010 at 11:40 by Adam Heath

We are currently aware of an issue with outbound calls impacting our VoIP Easy Access and Express products, as such some customers may be experiencing intermittent drops on outbound calls.

Our engineers are investigating this issue and further updates will be provided as more information becomes availiable.

  1. Marc Woolfenden says:

    Our engineers have identified that the issue lies with one of our carriers. This has been raised to their attention and is currently in the process of being investigated.

    All outbound calls for affected products are now being routed via alternate carriers in order to minimise the impact on service until the issue is confirmed resolved.

    Further updates will be provided as information becomes availiable.

  2. Marc Woolfenden says:

    We have been advised by our carrier that this issue is still being investigated.

    Outbound calls continue to to be passed through alternative providers at this time and customers should see no impact to their service.

    Further updates will be provided as information becomes availiable.

Leeds to Newcastle

Posted: Tuesday, April 6th, 2010 at 23:45 by Adam Heath

Our link between Leeds and Newcastle is currently down. We are investigating the cause with our supplier, initial investigations indicate a Fibre break between Leeds and Washington. Traffic is being rerouted via alternate paths, some increase in latency may be seen.

  1. Martyn Haynes says:

    Service was restored at approx. 08:00hrs.

Hosting Outage: cpp2.viper.enta.net

Posted: Monday, April 5th, 2010 at 23:45 by Adam Heath

We are aware of some issues with one the servers in our hosting cluster. cpp2.viper.enta.net has stopped responding. Customers who host web, mail or databases on this server will be suffering from loss of service. We currently have an engineer looking at it although at this stage we do not know the extent of the problem.

Please accept our sincere apologies for any inconvenience this may cause.

  1. Martyn Haynes says:

    This issue has now been resolved.