Intermittent No Audio Issues on VoIP Enrich

Posted: Wednesday, November 10th, 2010 at 09:43 by Jon Farmer

We are currently seeing a small number of calls made through our VoIP Enrich platform suffering from a “No Audio” issue. We have identified the cause of this issue. The fix requires a restart of one of the servers and this will be performed out of main business hours this evening.

We apologise for any inconvenience this may cause you.


One Response to “Intermittent No Audio Issues on VoIP Enrich”

  1. Jon Farmer says:

    Due to a big increase in the number of calls that were being affected by these issues we took the decision to restart the server. This cut-off all calls that were in progress on this server. Since the restart we have not seen a re-occurrence of this issue. We will continue to monitor for the rest of the day.

Leave a Reply

You must be logged in to post a comment.