Intermittent No Audio Issues on VoIP Enrich

Posted: Wednesday, November 10th, 2010 at 09:43 by Jon Farmer

We are currently seeing a small number of calls made through our VoIP Enrich platform suffering from a “No Audio” issue. We have identified the cause of this issue. The fix requires a restart of one of the servers and this will be performed out of main business hours this evening.

We apologise for any inconvenience this may cause you.

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One Response to “Intermittent No Audio Issues on VoIP Enrich”

  1. Jon Farmer says:

    Due to a big increase in the number of calls that were being affected by these issues we took the decision to restart the server. This cut-off all calls that were in progress on this server. Since the restart we have not seen a re-occurrence of this issue. We will continue to monitor for the rest of the day.

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