We have been monitoring and tracking a number of customer reports for WBC users connected to our Stepney Green node. Affected users are typically reporting an amount of packet loss on their connection. Whilst only affecting a small percentage of users, it has become apparent that there is a common cause behind this loss.
Our technical teams have been working at the highest levels within BT to ascertain the cause of the issue and some progress has been made. A distinct issue with a BRAS QoS process has been identified and BT are working to correct this, along with their equipment suppliers. This may require some users to be disconnected temporarily whilst equipment is reloaded. As soon as we have details whether this is required or not, we will make a further announcement.