BT MBORC

Posted: Friday, December 9th, 2011 at 16:57 by Neil Watson

BT have declared MBORC (Matters beyond our reasonable control) in Scotland, Northern Ireland and Cumbria. The text of the notification is below:

“MBORC declaration: This MBORC declaration for Scotland, Northern Ireland and Cumbria is issued as a special alert to all BT Wholesale Customers/Communications Providers.

Following the recent severe weather in Scotland, Northern Ireland and Cumbria, we have today carefully reviewed the impacts on our operations and network. Most of our operations are back to normal, but may be affected by any further severe weather.

However, the BT network has been affected. Some parts of our overhead network were damaged in the storm. We are doing all we can to make the repairs, but we will need time to complete all the work. Our fault stacks in the affected areas are rising as we receive fault reports.

We are therefore declaring this as a Matter Beyond Our Reasonable Control (MBORC) incident with effect from 14.00 today, Friday 9 December 2011.

This declaration will apply to all faults caused by the exceptionally severe weather on Thursday 8 December 2011 across Scotland, Northern Ireland and in Cumbria. It won’t apply to other faults and it won’t apply to provision jobs. The affected areas are:

Highlands & Islands
North East Scotland
Tayside & Fife
South East Scotland
West Central Scotland
South West Scotland
Cumbria
Northern Ireland

We are implementing contingency plans to bring in additional resources so we can recover service as quickly as possible.”

One Response to “BT MBORC”

  1. Neil Watson says:

    A further update has be received in relation to the MBORC:

    “Further to our original MBORC Declaration issued last week on 9th December 2011, we are continuing to experience severe weather conditions in a number of locations across the UK.

    In the north of the country, as notified in our MBORC declaration, storms seriously affected our network in the following areas

    Highlands & Islands
    North East Scotland
    Tayside & Fife
    South East Scotland
    West Central Scotland
    South West Scotland
    Cumbria
    Northern Ireland

    This MBORC declaration remains in place for faults caused by the storm damage, but does not cover provision activities.

    We, and our suppliers, continue to work to bring the fault levels back down to normal working levels, however we experienced major damage to our network in recent storms and as some of this damage is in the more isolated areas, this will take time to repair.

    We have increased our resource capacity in the affected areas through the use of overtime, movement of staff from unaffected areas and use of contractors. We continue to focus on repairing the network in these areas and will lift the MBORC as soon as we have been able to clear the affected faults.

    In addition to the issues in the North, the south of the country experienced high winds and rain last night. We are pleased to confirm that this has caused only limited damage to our network, however, fault volumes are slightly higher than normal and we expect this number will rise throughout the day. Plans are in place to manage these levels as they increase.

    Further, our suppliers have been engaged to ensure that sufficient resources and materials are being diverted to the affected areas, in the north of the country this has included delivery of 12Km of aerial cable and 290 new poles.

    We continue to monitor the weather closely as further possible heavy storms are forecast for later this week and this may impact our ability to move resource around the UK, however we are making every effort to minimise any disruption and will keep you informed as this develops.

    Fault volumes are likely to increase above the levels normally expected, however be assured that we will continue to focus on bringing these levels down to normal working levels across the country as quickly as possible.”

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