Network Incident

Posted: Thursday, March 21st, 2013 at 19:42 by Richard Partridge

We’re currently aware of a network issue affecting portions of the customer base. Engineers are working towards a resolution at present.

 

More information will be provided as and when it becomes available.

3 Responses to “Network Incident”

  1. Richard Partridge says:

    Services are being restored gradually and we are seeing an increasing number of customers’ services reinstated. We are continuing to investigate and will provide further updates as soon as possible.

  2. Richard Partridge says:

    Between approximately 18.30hrs we began work to resolve the issue and by 20.45hrs all but two sites were reinstated successfully. The remaining sites were restored by approximately 21.30hrs and shortly after midnight. A detailed report is being prepared and will be published by 5:00pm today. We apologise for any inconvenience this issue may have caused.

  3. Neil Watson says:

    The Incident Report is now available for your information: here. We apologise for any inconvenience that this incident may have caused.

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