Archive for May, 2014

Emergency Maintenance: telehouse-metro.core.enta.net

Posted: Thursday, May 22nd, 2014 at 10:11 by Ming-Yu Hsieh

00:01 – 04:00 Friday 23rd May 2014

During the above maintenance window we will be replacing hardware on telehouse-metro.core.enta.net to resolve previous issue.

Directly connected customers will experience downtime during the maintenance, which will last approximately 30 minutes.

 

 

  1. Ming-Yu Hsieh says:

    This work is now complete.

Incident: telehouse-metro.core.enta.net

Posted: Wednesday, May 21st, 2014 at 16:39 by Richard Partridge

We’re currently investigating a problem with our Telehouse Metro core router, causing packet loss and difficulty accessing external networks.

Traffic has been re-routed in an effort to minimise the impact of the problem, however customers directly connected into Telehouse Metro will be affected.

  1. Richard Partridge says:

    Our engineers have isolated the problem however the resolution requires a reboot. This will be happening in the next few minutes. The reboot process will take approximately 15 minutes.

    This reboot will only affect directly connected customers.

  2. Richard Partridge says:

    A workaround has now been put in place. A permanent fix will be deployed as part of upcoming planned/emergency maintenance to be announced shortly.

  3. Richard Partridge says:

    An incident report has been made available for this issue. It can be found here.

Planned maintenance: Sonicwall GMS

Posted: Monday, May 19th, 2014 at 14:08 by David Derrick

Tuesday 27 May 2014 10:00-13:00

During the above window the server hosting the management platform for our managed firewalls will be replaced to resolve stability and performance problems. The back end database is unaffected so we anticipate no saved reports will be lost but there may be a need to reset the data so customers are advised to save copies of important reports.

While the work is being carried out customers and Support staff will be unable to change filtering policies or view reports, and no new reporting data will be collected. The appliances themselves will be unaffected and urgent changes can be made by the NOC staff.

  1. David Derrick says:

    This work has been completed but reporting data was reset so historic data has been lost.

Incident: telford-dc1.core.enta.net

Posted: Sunday, May 11th, 2014 at 00:24 by Ming-Yu Hsieh

We are currently aware of an issue affecting connectivity to our telford-dc1.core router. Engineers are working on the issue and further updates will follow.

Anything directly connected to the telford-dc1.core will be affected.

  1. Ming-Yu Hsieh says:

    We are currently replacing faulty line card.

  2. Ming-Yu Hsieh says:

    All service has been restored.

Emergency Maintenance: telehouse-east.edge.enta.net

Posted: Thursday, May 8th, 2014 at 16:40 by Steve Lalonde

00:01 – 04:00 Friday 9th May 2014

During the above maintenance window we will be rebooting telehouse-east.edge.enta.net to resolve a configuration issue.

Directly connected customers will experience downtime during the maintenance, which will last approximately 30 minutes.

 

  1. Steve Lalonde says:

    Emergency work on telehouse-east.edge has completed successfully.

Emergency Maintenance: stepneygreen.core.enta.net

Posted: Thursday, May 8th, 2014 at 16:32 by Steve Lalonde

00:01 – 04:00 Friday 9th May 2014

During the above maintenance window we will be upgrading the software on stepneygreen.core.enta.net to resolve continuing issues.

Directly connected customers including ethernet and DSL services will experience downtime during the maintenance, which will last approximately 30 minutes.

Traffic that would normally be routed through this equipment will route via alternate paths.

  1. Steve Lalonde says:

    Software upgrade is now completed.

Incident: Stepneygreen.core.enta.net

Posted: Thursday, May 1st, 2014 at 13:39 by Ryan Berrisford

We are currently aware of an issue affecting connectivity to our Stepney Green core router. Engineers are working on the issue and further updates will follow.

Anything directly connected to the Stepney Green Core will be affected. This includes xDSL, EFM and leased line products.

  1. Ryan Berrisford says:

    Connectivity has now been restored to any affected services. Investigations are continuing into the cause of the issue and further updates will follow.

  2. Ryan Berrisford says:

    An incident report for this issue is now available here.