Incident: telehouse-metro.core.enta.net
Posted: Wednesday, May 21st, 2014 at 16:39 by Richard PartridgeWe’re currently investigating a problem with our Telehouse Metro core router, causing packet loss and difficulty accessing external networks.
Traffic has been re-routed in an effort to minimise the impact of the problem, however customers directly connected into Telehouse Metro will be affected.
Tags: Incidents, Telehouse-metro
Our engineers have isolated the problem however the resolution requires a reboot. This will be happening in the next few minutes. The reboot process will take approximately 15 minutes.
This reboot will only affect directly connected customers.
A workaround has now been put in place. A permanent fix will be deployed as part of upcoming planned/emergency maintenance to be announced shortly.
An incident report has been made available for this issue. It can be found here.