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Incident: telehouse-metro.core.enta.net

Posted: Wednesday, May 21st, 2014 at 16:39 by Richard Partridge

We’re currently investigating a problem with our Telehouse Metro core router, causing packet loss and difficulty accessing external networks.

Traffic has been re-routed in an effort to minimise the impact of the problem, however customers directly connected into Telehouse Metro will be affected.

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This entry was posted on Wednesday, May 21st, 2014 at 16:39 and is filed under Incidents. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.

3 Responses to “Incident: telehouse-metro.core.enta.net”

  1. Richard Partridge says:
    May 21, 2014 at 16:49

    Our engineers have isolated the problem however the resolution requires a reboot. This will be happening in the next few minutes. The reboot process will take approximately 15 minutes.

    This reboot will only affect directly connected customers.

  2. Richard Partridge says:
    May 21, 2014 at 17:16

    A workaround has now been put in place. A permanent fix will be deployed as part of upcoming planned/emergency maintenance to be announced shortly.

  3. Richard Partridge says:
    May 23, 2014 at 14:24

    An incident report has been made available for this issue. It can be found here.

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