Incident: VoIP Disruption

Posted: Tuesday, November 17th, 2015 at 15:01 by Ben Bliss

We are currently aware of an issue which is affecting outbound calls across our VoIP platform.
Initial investigation shows this to be down to one of our upstream providers. We are now routing calls to alternate providers while this is being investigated.
Further information will be provided as and when it becomes available.

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3 Responses to “Incident: VoIP Disruption”

  1. Ben Bliss says:

    We are currently awaiting further information from our affected upstream provider.

    While currently not proven, indications are that the problems being experienced are as a direct result of the power issues currently being experienced within Telecity.

    We are continuing to monitor the situation, and will provide a further update as and when additional information is available.

  2. Ben Bliss says:

    Further to the last post, connectivity to the affected upstream provider was re-established shortly before 5pm.

    However, testing has indicated there are still issues with their systems, so we have not re-established call routing to them at this time.

    We will continue to monitor the situation, and as soon as we receive information to advise the issues within their network are resolved, we will provide a further update.

  3. Ben Bliss says:

    Following further investigation and the resolution of various issues within the upstream suppliers network caused by the earlier power failure in Telecity, we are satisfied that we can now start sending calls via the affected carrier.

    As such, we have recommenced sending calls to the affected provider, and all appears to be working correctly.

    We will continue to monitor the situation and provide further updates if necessary.

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