Emergency maintenance: VOIP systems

Posted: Tuesday, December 8th, 2015 at 12:39 by David Derrick

Following on from Saturday’s disruption we have discovered a problem with the VOIP databases which are affecting calls for some customers. Attempts to gracefully recover have failed so we will have to briefly stop and restart the database. This may cause calls to drop. Downtime will be less than 60 seconds and is expected to happen at 12:45.

3 Responses to “Emergency maintenance: VOIP systems”

  1. David Derrick says:

    The database has restarted successfully.

  2. Adam Heath says:

    There seems to have been a continuation of the database issue we previously identified which may be causing issues with inbound calls and amendments to call forwards. We are investigating on our side and will provide further information when it becomes available.

  3. Adam Heath says:

    We have resolved the immediate database issue and services now appear to be working again. Further remedial work is required and will be scheduled in due course.

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