Incident: VoIP Disruption

Posted: Tuesday, December 8th, 2015 at 14:10 by Ryan Berrisford

We are currently aware of a problem affecting calls on the VoIP platform.

Engineers are investigating the issue and further updates will be posted as they come available.

2 Responses to “Incident: VoIP Disruption”

  1. Ryan Berrisford says:

    Service was restored to the affected customers shortly after the disruption.

    Post investigations have not identified any issues on the Entanet platform and therefore upstream providers have been engaged to help isolate the issue further.

    Updates will follow, as we receive them.

  2. Ryan Berrisford says:

    Our upstream providers have updated us to advise they did have problems with their database servers at the reported time. They have also advised they are carrying out a review of the issue for future improvements.

    We apologise for the inconvenience caused at the time.

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