Telephone System

Posted: Tuesday, June 21st, 2016 at 14:57 by Ryan Berrisford

We are aware of an issue which is affecting our in-office telephone system. Inbound calls into the office are still working but some functionality of the telephone system has been lost. We are already engaged with our suppliers and further updates will follow.

3 Responses to “Telephone System”

  1. jonathan clarke says:

    Suppliers have advised that this issue is now a major service outage and are still working to resolve the fault as soon as possible. We will advise an update as soon as a further update is available.

  2. jonathan clarke says:

    Suppliers have advised that the issue remains at present and further monitoring and testing is taking place. Suppliers advise they will be in touch again when a further update is available.

  3. Ryan Berrisford says:

    Our suppliers have confirmed that after changes made by their Operations Team, normal service has been resumed. Furthermore our suppliers have confirmed they are carrying out investigations into the root cause of the incident.

    We apologise for any inconvenience caused to our customer base during the incident, and will post more information as it becomes available.

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