Broadband Problems

Posted: Wednesday, July 20th, 2016 at 09:04 by Adam Heath

We are currently aware of problems affecting the broadband platform with reports of numerous services being offline. Sources suggest this may be an issue on the BT network rather than our own, but we are continuing to investigate and gather information. Unfortunately, and are also currently offline, meaning we have limited resources available to investigate at present.

We will update when further information becomes available.

4 Responses to “Broadband Problems”

  1. Adam Heath says:

    The problem has been confirmed on BT’s side and they are currently investigating. We haven’t been provided anything relating to the cause as of yet, but we will update upon receipt of this information.

    Unfortunately the BT systems remain down preventing us from looking into individual line issues.

  2. Adam Heath says:

    BT released information a short while ago advising that the problems are ‘due to power issues at one of our internet peering partners’ sites in London’. Work continues to be undertaken on BT’s side to restore service and we will update in due course.

  3. Adam Heath says:

    BT have advised that they are restoring services now. We also currently have access to some of the BT systems which were earlier unavailable. We are treating these as still at risk however until confirmation of restoration comes from BT.

  4. Adam Heath says:

    We have received confirmation from BT regarding the restoration of their systems which we access. Reports of users having no connectivity have also ceased coming into our desk, in relation to the earlier outage.

    We will be following up with BT to obtain any further formal information they release.

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