We are currently aware that some customers are experiencing a level of packet loss on IPSC and a small number of WBC nodes. As well as investigating internally, we have also engaged with 3rd party suppliers who have identified a configuration problem that will lead to the issues being experienced. In order to correct this, changes need to be made, however in doing so, this will cause a port flap on our equipment which will effectively disconnect all DSL customers on the following nodes:
All IPSC nodes and the following WBC nodes
We will therefore undertake this work at approximately 17:30hrs this evening to restore full service to all customers. It is anticipated that all customer will reconnect automatically, however we would ask anyone that does not connect to power cycle their on site equipment as a first step.
We wish to apologise for the short notice of this emergency maintenance, but feel that it is necessary in the interest of the affected customers. We’d also like to apologise for any inconvenience that this may cause and wish to reassure you that we are working hard to minimise any impact.