Incident: Telehouse East Satellite

Posted: Tuesday, November 8th, 2016 at 11:16 by Richard Partridge

We are currently aware of an issue affecting one of our satellite devices in Telehouse East causing a loss of service for a small number of customers.

Engineers are already investigating and a further engineer is on his way to provide on-site assistance.

5 Responses to “Incident: Telehouse East Satellite”

  1. Richard Partridge says:

    Our engineer is now on site and investigating.

    Further information will be provided as and when it becomes available.

  2. Richard Partridge says:

    A hardware fault has been rectified and service is now restored.

    We apologise for any inconvenience caused.

  3. Jake Turner says:

    While most services connected to this edge device have had service restored, we are still seeing residual issues with a very small number of customers.

    An upgrade and reboot of the device will be carried out at 23:00 this evening. The emergency maintenance should take no longer than 1 hour however actual downtime for each customer is likely to be around 5 minutes.

  4. Jake Turner says:

    This work is now complete and service has been restored to the affected customers.

  5. Ryan Berrisford says:

    An incident report for this issue is now available here.

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