Archive for February 7th, 2017

Incident: Telehouse East Satellite Device

Posted: Tuesday, February 7th, 2017 at 13:47 by Ryan Berrisford

We are aware of an incident in Telehouse East which briefly affected a small number of customers. The incident looks to have been caused by an unexpected reload of a satellite device. Services affected include Ethernet and DSL.

All services should now be restored and further updates will follow.

If you still have an issue with any individual circuits, please power cycle the device before contacting the support team. We apologise for the inconvenience caused.

  1. Adam Heath says:

    A report is now available for this incident which can be found here.

Incident: Edinburgh DSL Connections

Posted: Tuesday, February 7th, 2017 at 12:54 by Ryan Berrisford

We are aware of an issue that affected DSL connections coming into our Edinburgh point of presence. Users coming into this node would have briefly lost connectivity. Our Network Operations Centre has investigated and service is now restored.

Further updates on the incident will follow in due course.

  1. Adam Heath says:

    A report is now available for this incident which can be found here.

Telephone System Issue

Posted: Tuesday, February 7th, 2017 at 11:16 by Adam Heath

We are aware of a problem with our telephone system and are currently experiencing difficulties making and receiving calls.  We are working with our provider to ensure functionality is restored at the earliest opportunity.

  1. Adam Heath says:

    Functionality to our telephone system was restored a short while ago. We are continuing to monitor from our side.