Archive for February 22nd, 2017

Emergency Maintenance: VoIP platform

Posted: Wednesday, February 22nd, 2017 at 16:46 by Adam Heath

Wednesday 22nd February 2017 23:00 – 23:30

During the above window there will be some emergency maintenance work performed on the VoIP platform. Users may experience some disruption initiating calls or a disconnection of any call in progress. We apologise for the short notice of this work, however in order to ensure the number of users affected is at a minimum, we are performing at a time when call volumes on the platform are typically very low.

Edinburgh

Posted: Wednesday, February 22nd, 2017 at 10:51 by Adam Heath

We are aware of a potential problem with our Edinburgh POP.  This will affect any services which connect directly to our core network here including broadband and Ethernet.  Initial investigation indicates this may be a reboot of the device, however we will advise further once more information becomes available.

  1. Adam Heath says:

    We are continuing to monitor following a reboot of the Edinburgh core router earlier today. Engineering resource is being deployed to the POP tomorrow for further investigatory purposes. We would consider connected services to be at risk until this has taken place.

  2. Adam Heath says:

    Our colocation provider in Edinburgh has confirmed that an issue has been resolved with a provided UPS which serves our equipment in this location. We no longer consider any previously affected services to be at risk.