Incident: Telehouse East Satellite Device

Posted: Tuesday, February 7th, 2017 at 13:47 by Ryan Berrisford

We are aware of an incident in Telehouse East which briefly affected a small number of customers. The incident looks to have been caused by an unexpected reload of a satellite device. Services affected include Ethernet and DSL.

All services should now be restored and further updates will follow.

If you still have an issue with any individual circuits, please power cycle the device before contacting the support team. We apologise for the inconvenience caused.

One Response to “Incident: Telehouse East Satellite Device”

  1. Adam Heath says:

    A report is now available for this incident which can be found here.

Leave a Reply

You must be logged in to post a comment.