Archive for March, 2017

Incident: kingston.core

Posted: Friday, March 31st, 2017 at 13:05 by Richard Partridge

We are currently investigating a loss of connectivity to kingston.core. Engineers are already investigating. Further information will be provided as and when it becomes available.

  1. Richard Partridge says:

    We’ve received confirmation from the power provider in the region that there is a power problem affecting the area. Power is expected to be restored between 14:30 and 15:30.

    Further updates will follow.

  2. Neil Watson says:

    Details of the local power outage can be seen here. The reference is INCD-314299-U.

    This issue will be affecting all customers that connect via our Kingston node, including both Ethernet and Broadband services. Apologies for the disruption, we will update further as soon as more information is available.

  3. Richard Partridge says:

    Connectivity has been restored however the site should still be considered at-risk until we receive official confirmation that the power outage has been resolved.

Incident: Glasgow

Posted: Thursday, March 23rd, 2017 at 01:50 by Mark Yardley

We have experienced two brief losses of power to our equipment located in our Glasgow PoP. Engineers are investigating with our colocation provider. Power is currently restored however should still be considered at risk. Further updates will be provided when available.

  1. Mark Yardley says:

    After additional discussion with our colocation provider, we are currently monitoring the situation in this location while further investigation is undertaken. All services provided at this location are currently restored, however they should still be considered at risk. Further updates will be provided when available.

Incident: Edinburgh

Posted: Tuesday, March 21st, 2017 at 22:58 by Mark Yardley

We have experienced a loss of power to our equipment located in our Edinburgh PoP. Power has already been restored however some services still remain affected. Engineers are investigating and further updates will be provided when available.

  1. Mark Yardley says:

    A second brief power interruption has been experienced at this location. Engineers are still currently investigating the issue with our colocation provider.

  2. Mark Yardley says:

    Updates from our colocation provider indicate that they have seen power disruption at this location and investigating. Further updates from them are not expected until their engineers have been able to attend site.

    Although power is currently restored at this location and the majority of services appear to be function at this time, they should still be considered at risk until our suppliers can confirm the incident is resolved.

  3. Mark Yardley says:

    We have had confirmation from our colocation provider that the disruption was caused by the failure of the local power supply and the failure of their on site backup generator to take over.

    Our provider is currently on site and installing a replacement generator. As such this location should still be considered at risk until this work is complete. Further updates will be provided when they are available.

Planned Maintenance: VoIP Platform

Posted: Monday, March 20th, 2017 at 15:23 by Adam Heath

Planned Maintenance on the VoIP platform is due to continue on Tuesday on Thursday each week between 23:00 – 23:30 until further notice.  Users may experience some disruption initiating calls or a disconnection of any call in progress once the work is underway.  In order to ensure the number of users affected is at a minimum, we are looking to complete any maintenance work outside of peak times.

We will comment further on this post should there be any individual dates where the window may be amended.  We will notify via an independent post should the window change indefinitely.

At-Risk: Cambridge to Telehouse fibre link maintenance

Posted: Thursday, March 16th, 2017 at 14:20 by Iain Beveridge
30-Mar-2017 02:00 GMT to 30-Mar-2017 06:00 GMT
During the above window one of our fibre suppliers will be carrying out maintenance on one of our links between Cambridge and Telehouse East. Whilst the actual downtime is expected to be less, the full 4 hrs may be required to account for any unforeseen issues. This work is not expected to be service affecting, however, you may see unusual paths and increase in latency while traffic is automatically rerouted via alternate routes.

Incident: Telford Power Loss

Posted: Wednesday, March 15th, 2017 at 08:42 by Richard Partridge

We have just experienced a loss of power to the Telford Data Centre. Generator and UPS protection kicked in as expected however some internal systems remain offline. Engineers are currently investigating.

  1. Richard Partridge says:

    Mains power and the affected internal systems have now been restored. The power loss resulted from an issue with the power supplier in the local area.

  2. Richard Partridge says:

    We’ve sustained a further loss of mains power to the local area and are currently running on generator backup. Further updates will be provided as and when they become available.

  3. Richard Partridge says:

    Mains power has once again been restored. The loss of power to the local area was another supplier failure which has now been rectified.

Planned Maintenance: VoIP Platform

Posted: Tuesday, March 14th, 2017 at 16:43 by Adam Heath

We are planning maintenance work on the VoIP platform on both Tuesday 14th March and Thursday 16th March.  Tuesday’s work will be completed between 23:00 – 23:30 and users may experience some disruption initiating calls or a disconnection of any call in progress once the work has begun.  Thursday’s window will be confirmed via a further comment on this post upon completion of Tuesday’s activity.  In order to ensure the number of users affected is at a minimum, we are looking to complete any maintenance work outside of peak times.

Any further related maintenance after Thursday will be notified via it’s own independent post.

  1. Adam Heath says:

    Tonight’s maintenance (Thursday 16th March) will be performed between 23:00-23:30.

Incident: PWAN LNS

Posted: Thursday, March 9th, 2017 at 12:44 by Ryan Berrisford

We are aware of a short disruption to a small number of PWAN connections at approximately 12:24. This was caused by an unscheduled reload of one LNS.

Any connections affected during the incident would have automatically connected to an alternative LNS, where service would have been restored.

We apologise for any inconvenience caused.

At Risk: PWAN Infrastructure

Posted: Thursday, March 9th, 2017 at 10:10 by Mark Yardley

Thursday 09/03/17 23:00 – 23:59

This evening, during the above window, we will be performing an emergency software upgrade on some devices within our PWAN infrastructure.

No service impact to customers is expected.

  1. Mark Yardley says:

    This work is now complete.

Planned Maintenance: VoIP Platform

Posted: Monday, March 6th, 2017 at 16:53 by Adam Heath

We are planning maintenance work on the VoIP platform on both Tuesday 7th March and Thursday 9th March.  Tuesday’s work will be completed between 23:00 – 23:30 and users may experience some disruption initiating calls or a disconnection of any call in progress once the work has begun.  Thursday’s window will be confirmed via a further comment on this post upon completion of Tuesday’s activity.  In order to ensure the number of users affected is at a minimum, we are looking to complete any maintenance work outside of peak times.

Any further related maintenance after Thursday will be notified via it’s own independent post.

  1. Adam Heath says:

    Tonight’s maintenance (Thursday 9th March) will be performed between 23:00-23:30.