Archive for April, 2017

Planned Maintenance: Wholesale Leased Line & Pseudowire Maintenance

Posted: Thursday, April 27th, 2017 at 17:42 by Jake Turner

Thursday 04 May 22:00 – 23:59
Monday 08 May 22:00 – 23:59
Tuesday 09 May 22:00 – 23:59
Wednesday 10 May 22:00 – 23:59
Thursday 11 May 22:00 – 23:59

During the above windows we will be performing maintenance on Wholesale leased line circuits and Pseudowires.

We anticipate downtime to be no longer than 5 minutes each circuit during one of the above windows.

  1. Jake Turner says:

    This evenings work is now complete.

  2. Jake Turner says:

    This evenings work has now completed.

  3. Mark Yardley says:

    The work for this evening is now complete.

  4. Jake Turner says:

    Tonights work is complete.

  5. Mark Yardley says:

    This work is now complete.

Planned Maintenance: Equinix

Posted: Friday, April 21st, 2017 at 11:42 by Mark Yardley

Wednesday 03 May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include leased lines and customer interconnects terminated in this location.

  1. Jake Turner says:

    This work is to be postponed. A further notification will be posted once the work is rescheduled.

Planned Maintenance: Broadband platform

Posted: Tuesday, April 18th, 2017 at 17:31 by Steve Lalonde

Thursday 27th April 2017 00:01 – 07:00

During the above window we will be performing maintenance on our Broadband Platform.

This work is not expected to be customer affecting.

There will be multiple changes to the routing inside the Broadband platform, some customers may see minor packet loss while the network re-converges after each change.

  1. Steve Lalonde says:

    This work is now complete.

Planned Maintenance: Interxion

Posted: Wednesday, April 12th, 2017 at 17:27 by Jake Turner

Thursday 20th April 2017 00:00 ~ 06:00

During the above window we will be migrating customers off interxion.core.enta.net onto a higher capacity router.

All services will be migrated to the new router, we expect downtime of approximately 1 hour during the window.

Affected services are:

All customer interconnects ( Transit / EWCS / Wholesale handoff / Pseudowire ) terminating at interxion.core.enta.net.

Traffic that would normally be routed through this equipment will be routed via alternate paths.

  1. Jake Turner says:

    This work is now complete.

VoIP disruption

Posted: Wednesday, April 12th, 2017 at 15:39 by Adam Heath

We are aware that a number of users are having issues placing and receiving calls on the VoIP Enrich platform.  Engineers are currently working to restore service and we will provide further information when it becomes available.

  1. Adam Heath says:

    Service has been restored following our engineers restarting a process on one of the VoIP servers.

Planned Maintenance: Faraday

Posted: Wednesday, April 5th, 2017 at 15:17 by Mark Yardley

Thursday 13 April 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL (IPSC and WBC) and leased lines terminated in this location.

  1. Mark Yardley says:

    This work is now complete.