Archive for May, 2017

Planned Maintenance: Milton Keynes

Posted: Wednesday, May 24th, 2017 at 17:04 by Jake Turner

Thursday 1st June 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL and leased lines terminated in this location.

  1. Jake Turner says:

    This work is complete.

Planned Maintenance: Manchester Telephone Exchange

Posted: Monday, May 22nd, 2017 at 18:23 by Jake Turner

Tuesday 30th May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL and leased lines terminated in this location.

  1. Jake Turner says:

    This work is complete.

Planned Maintenance: Stepney Green

Posted: Tuesday, May 16th, 2017 at 13:36 by Mark Yardley

Thursday 25th May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL and leased lines terminated in this location.

  1. Mark Yardley says:

    This work is now complete.

Planned Maintenance: Columbo

Posted: Tuesday, May 16th, 2017 at 13:33 by Mark Yardley

Tuesday 23rd May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL and leased lines terminated in this location.

  1. Mark Yardley says:

    This work has not been completed this evening and no services have been affected. Further work will be required and a notification will be posted once this has been scheduled.

Planned Maintenance: Slough

Posted: Wednesday, May 10th, 2017 at 17:31 by Mark Yardley

Thursday 18th May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include DSL (IPSC and WBC) and leased lines terminated in this location.

  1. Jake Turner says:

    This work is now complete.

Planned Maintenance: Equinix

Posted: Monday, May 8th, 2017 at 17:00 by Jake Turner

Tuesday 16 May 00:01 – 06:00

During the above window we will be performing a software upgrade and a reload of one of our devices at this location. This is expected to take approximately 1 hour, during which time directly connected customers will lose service. All other traffic will remain unaffected.

Affected services include leased lines and customer interconnects terminated in this location.

  1. Jake Turner says:

    This maintenance is complete.

Incident: Faraday Power

Posted: Sunday, May 7th, 2017 at 10:54 by Richard Partridge

We are currently experiencing intermittent power loss to some of our equipment located with the Faraday POP. Engineers are already investigating and the issue has been raised to the colocation provider as well.

Further information will be provided as and when it becomes available.

  1. Richard Partridge says:

    Our supplier has advised that the intermittent power failure affecting our equipment should now be resolved. As a precaution, we are considering the site at-risk whilst we monitor the situation for any further disruptions.