Email Disruption

Posted: Thursday, July 13th, 2017 at 10:15 by Richard Partridge

We are currently receiving reports that a small number of DSL customers are experiencing difficulty when trying to send or receive emails. Our engineers are currently investigating and further information will be provided as and when it becomes available.

6 Responses to “Email Disruption”

  1. Richard Partridge says:

    Engineers are still investigating the email issue at this time. Further updates will be provided over the course of the day.

  2. Richard Partridge says:

    Engineers are continuing their investigation. Further updates will be provided over the course of the day

  3. Richard Partridge says:

    Engineers have now been able to recreate the symptoms being reported and are investigating a possible root cause of the problem. Further updates will follow in due course.

  4. Richard Partridge says:

    Adjustments have been made to try and resolve this problem, however we will need to return to normal bandwidth levels in order to determine their effectiveness. Further updates will be provided tomorrow morning once the impact of these changes have been ascertained.

  5. Richard Partridge says:

    “Yesterday’s adjustments have had a positive affect, but haven’t entirely resolved the problem. We’re continuing to work on this and will provide further updates over the course of the day.”

  6. Richard Partridge says:

    No further issues have been reported over the course of the afternoon. We will closely monitor the situation over the course of the weekend and advise of any further occurrences of this issue accordingly.

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