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Incident: Preston

Posted: Thursday, August 24th, 2017 at 13:54 by Richard Partridge

We have just experienced a brief loss of power to our equipment located in our Preston PoP. Power is currently restored however engineers are investigating with our colocation provider.

Further updates will be provided when available.

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3 Responses to “Incident: Preston”

  1. Richard Partridge says:
    August 24, 2017 at 16:18

    Our investigation has determined that the problem related to an unexpected reload of the Preston core router and we are continuing to investigate. The core router has shown no signs of any further problems.

  2. David Derrick says:
    August 28, 2017 at 16:43

    The Preston router has again reported a reboot caused by power failure. Services terminating at that POP will have experienced disruption; other services will have had their traffic rerouted automatically.

    Investigations into the power outage on 24th are still ongoing, this incident will be added to the case as a matter of urgency.

  3. Richard Partridge says:
    August 31, 2017 at 10:02

    The core router has shown no further signs of problems. However, we already had plans to replace this core router with a higher specification and capacity device. In light of these recent problems, we’ve accelerated these plans and will be replacing the core as outlined in this emergency maintenance notification:

    http://noc.enta.net/2017/08/emergency-maintenance-preston/

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