Archive for September, 2017

Kingston Node

Posted: Thursday, September 28th, 2017 at 13:59 by David Brewis

We are currently noticing intermittent periods of packet loss on traffic passing through our Kingston node, affecting only ADSL services. This has been raised with BT for further investigation.

We will provide further information when it becomes available.

  1. David Brewis says:

    We have seen the levels return to normal but continue to discuss the case with BT

  2. David Brewis says:

    Following investigations an issue has been identified and steps have begun to to further identify the cause allowing for resolution.

  3. David Brewis says:

    Following changes on the incoming connection made by the supplier, we have not seen a repeat of the issue. Monitoring and investigations continue with updates published as made available.

Incident: Vodafone Circuits

Posted: Thursday, September 28th, 2017 at 08:32 by Alistair Patterson

We are currently aware of an issue causing a loss of connectivity for a number of Vodafone based Ethernet circuits. Our initial diagnostics indicate the issue to be on one of Vodafone’s hubs. A fault has already been raised with Vodafone and is under investigation.

Further updates will follow as they become available.

  1. Alistair Patterson says:

    Vodafone have confirmed engineers are expected to arrive at the fault site shortly to continue investigations.

    Further updates will be posted as soon as available.

  2. Alistair Patterson says:

    Vodafone engineers have resolved the issue and all services have been restored. Circuits should still be considered at risk until Vodafone clear the incident.

    Further information on the root cause and fix will be made available when received from Vodafone.

  3. Alistair Patterson says:

    This incident has now been cleared. Vodafone confirm an issue with a line card was resolved by their engineers.

    We apologise for the inconvenience caused during this incident.

At-Risk: Faraday POP

Posted: Thursday, September 21st, 2017 at 09:51 by Richard Partridge

Sunday 24th September 07:30 – 11:00

We have been advised that during the above window, our colocation supplier will be running the Faraday site on generator backup whilst power infrastructure work is taking place. We do not anticipate any disruption to service, however the site should be considered at risk for the duration of the work.

Planned Maintenance: Equinix Slough

Posted: Wednesday, September 20th, 2017 at 18:12 by Gurinder Bansal

Friday 29th September 2017 00:01 – 06:00

During the above window we will be replacing equinix.core.enta.net with a higher capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes all customer transit, EWCS, wholesale hand-off and pseudowires terminating at this location.

All other traffic that would normally route through this location will take alternative paths.

  1. Jake Turner says:

    This work is now complete.

Incident: Vodafone Circuits

Posted: Wednesday, September 20th, 2017 at 00:02 by Richard Partridge

We are currently aware of an issue causing a loss of service for a small number of Vodafone based Ethernet circuits. Engineers are investigating and the supplier has also been engaged. Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    Connectivity is currently restored. Engagement with Vodafone has yet to provide an explanation for this loss of service, however we are continuing to pursue an answer.

    For the time being Vodafone circuits terminating in redbus-sov.core should be considered at risk.

Planned Maintenance: Cardiff

Posted: Monday, September 18th, 2017 at 16:43 by Jake Turner

Tuesday 26th September 2017 00:01 – 06:00

During the above window we will be replacing cardiff.core.enta.net with a higher capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes all customer transit, DSL, EWCS, wholesale hand-off and pseudowires terminating at this location.

All other traffic that would normally route through this location will take alternative paths.

  1. Jake Turner says:

    This work is now complete

Peterborough Latency Issues

Posted: Tuesday, September 5th, 2017 at 14:12 by Adam Heath

We are currently aware of an issue affecting some broadband circuits which connect through our Peterborough node. Symptoms appear to be high latency and slow performance. We are investigating internally and have also raised this with BT for review.  We will provide further information when it becomes available.

  1. Adam Heath says:

    Service has been restored and BT have confirmed that this was linked to a wider issue they had on one of their core routers.