Archive for October, 2017

Planned Maintenance: Peterborough

Posted: Monday, October 30th, 2017 at 16:26 by Mark Yardley

Wednesday 8th November 2017 00:01 – 06:00

During the above window we will be replacing equipment at this site with a higher capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes all DSL, EWCS, leased lines and wholesale circuits at this location.

All other traffic that would normally route through this location will take alternative paths.

  1. Jake Turner says:

    This work is now complete.

Planned Maintenance: Bristol

Posted: Monday, October 30th, 2017 at 16:25 by Mark Yardley

Tuesday 7th November 2017 00:01 – 06:00

During the above window we will be replacing equipment at this site with a higher capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes all DSL, EWCS, leased lines and wholesale circuits at this location.

All other traffic that would normally route through this location will take alternative paths.

  1. Jake Turner says:

    This work is now complete.

Incident: Newcastle WBC

Posted: Sunday, October 29th, 2017 at 08:17 by Jake Turner

Engineers are currently investigating an issue causing a loss of service for DSL connections served by the Newcastle WBC node.

Further updates will be provided as and when they become available.

  1. Jake Turner says:

    Investigations concluded that there were no issues on the Entanet network and so this incident was raised to BT Wholesale. BT have since advised that there was an incident causing loss of resilience and whilst this shouldn’t have been service affecting, they did see a blip this morning. The majority of sessions reconnected just before 09:00.

POP Locations

Posted: Thursday, October 26th, 2017 at 12:21 by Ryan Berrisford

Due to the recent power incidents, BT is performing a full health check within each BT point of presence (POP) where Entanet take services. The health checks should not be service impacting.

Following on from the health check remedial work may be required in some locations. In those instances, planned work and at-risk notifications will be communicated via the comments section of this post. The notification will contain the POP and time-frame it should be considered at risk.

  1. Ryan Berrisford says:

    At-Risk Location: Colindale POP

    At-Risk Time Frame: 27/10/2017 00:01 – 06:00

    During the above window, our colocation provider is carrying out planned remedial power work within the point of presence. Although the work is expected to be non-service affecting, directly connected customers should be considered at risk for the duration.

    The planned work is expected to take less than 10 minutes.

  2. Ryan Berrisford says:

    At-Risk Location: Cardiff POP

    At-Risk Time Frame: Monday 30/10/2017 08:30 – 11:00

    During the above window, our colocation provider is carrying out planned remedial power work within the point of presence. Although the work is expected to be non-service affecting, directly connected customers should be considered at risk for the duration.

    As the work is being carried out within a sensitive window, Entanet engineers will be on site overseeing the work.

  3. Ryan Berrisford says:

    Emergency Maintenance

    At-Risk Location: Bristol POP
    At-Risk Time Frame: Friday 27/10/2017 08:30 – 11:00

    Due to an identified issue, during the above window, our colocation provider is carrying out emergency power work within the point of presence. Although the work is expected to be non-service affecting, directly connected customers should be considered at risk for the duration.

    The work is expected to take less than 10 minutes.

  4. Ryan Berrisford says:

    At-Risk Location: Glasgow POP

    At-Risk Time Frame: 03/11/2017 09:30 to 12:00

    During the above window, our colocation provider is carrying out planned remedial power work within the point of presence. Although the work is expected to be non-service affecting, directly connected customers should be considered at risk for the duration.

    The planned work is expected to take less than 20 minutes and Entanet engineers will be present for the duration.

  5. Ryan Berrisford says:

    At-Risk Location: Sheffield POP

    At-Risk Time Frame: 03/11/2017 10:00 – 13:00

    During the above window, our colocation provider is carrying out planned remedial power work within the point of presence. Although the work is expected to be non-service affecting, directly connected customers should be considered at risk for the duration.

    The planned work is expected to take less than 10 minutes.

  6. Ryan Berrisford says:

    The planned power work at the Sheffield POP has been postponed. A further At-risk window will be posted in due course.

    All other locations notified under this post have had their planned work completed and are no longer considered at risk.

  7. Ryan Berrisford says:

    At-Risk Location: Newcastle POP

    At-Risk Time Frame: 07/11/2017 09:30 – 12:00

    During the above window, our colocation provider is carrying out planned remedial power work within the point of presence. Although the work is expected to be non-service affecting, directly connected customers should be considered at risk for the duration.

    The planned work is expected to take less than 10 minutes.

  8. Ryan Berrisford says:

    At-Risk Location: Manchester POP

    At-Risk Time Frame: 08/11/2017 09:30 – 12:00

    During the above window, our colocation provider is carrying out planned remedial power work within the point of presence. Although the work is expected to be non-service affecting, directly connected customers should be considered at risk for the duration.

    The planned work is expected to take less than 10 minutes.

  9. Ryan Berrisford says:

    At-Risk Location: Preston POP

    At-Risk Time Frame: 07/11/2017 09:30 – 12:00

    During the above window, our colocation provider is carrying out planned remedial power work within the point of presence. Although the work is expected to be non-service affecting, directly connected customers should be considered at risk for the duration.

    The planned work is expected to take less than 10 minutes

  10. Ryan Berrisford says:

    At-Risk Location Update: Preston and Newcastle POPs
    At-Risk Time Frame: 07/11/17 12:15 to 17:00

    Due to unforeseen circumstances, the at-risk window at the above locations has changed.

    Although no downtime is expected, directly connected customers should be considered at risk between 12:15 and 17:00.

    Both locations will be at risk for a 10 minute period within the time frame specified.

Incident: Cardiff Edge Device

Posted: Wednesday, October 25th, 2017 at 18:20 by Richard Partridge

We have just experience an unexpected reload of one of our edge devices in Cardiff. This resulted in a brief loss of service for directly terminated leased line customers. Initial investigations suggest this was a brief power failure. This has been reported to our colocation provider for further investigation.

Incident: Glasgow POP

Posted: Wednesday, October 25th, 2017 at 13:37 by Gurinder Bansal

We are currently experiencing a brief loss of communication to one our edge devices in Glasgow POP. This has resulted in a brief loss of service for directly terminated leased lines. Initial indications suggest a loss of power. Further updates will be provided shortly.

  1. Richard Partridge says:

    This has now been raised with our colocation provider for further investigation. Updates will be provided as and when they become available.

At-Risk: Preston POP

Posted: Wednesday, October 25th, 2017 at 10:57 by Ryan Berrisford

Thursday 26th October 04:00 – 06:00

During the above window, our colocation provider is carrying out planned power work within the point of presence. Although the work is expected to be non-service affecting, services at the location should be considered at risk for the duration.

The planned work is expected to take less than 10 minutes.

  1. David Derrick says:

    It appears the power work did cause our equipment to power off. Al; services appear to have recovered.

At-Risk: Nottingham POP

Posted: Tuesday, October 24th, 2017 at 15:48 by Ryan Berrisford

Wednesday 25th October 09:00 – 14:00

During the above window, our colocation provider is carrying out planned power work within the point of presence. Although the work is expected to be non-service affecting, services at the location should be considered at risk.

The planned work is expected to take less than 10 minutes and Entanet engineers will be present for the duration.

  1. The power work was completed with no loss to service. Nottingham core is no longer considered at risk.

Incident: Glasgow POP

Posted: Tuesday, October 24th, 2017 at 10:50 by Richard Partridge

We are currently experiencing a loss of connectivity to our Glasgow POP. Initial indications suggest a loss of power. An engineer already in the area has been diverted to site. Further updates will be provided shortly.

  1. Richard Partridge says:

    Our on-site engineer has determined that our 10GB blade has failed as a result of a power outage to our space in the POP. As we already had designs to replace this router with a newer, higher specification device, we are accelerating our plans and will bring this device live as soon as possible. Further updates will be provided as and when they become available.

  2. Richard Partridge says:

    Broadband connectivity has now been restored. Customers may need to reboot their equipment in order to regain connectivity. We are continuing to work through the remainder of services. We will update again in due course.

  3. Mark Yardley says:

    Remaining services have now been restored. Customers are advised to reboot their equipment if they are still experiencing issues prior to contacting us via normal channels.

Incident: Nottingham Core

Posted: Monday, October 23rd, 2017 at 19:08 by Richard Partridge

We’ve just experienced an unexpected reload of the nottingham.core router. Engineers are investigating and this has been raised with our colocation provider as well. Further updates will be provided as and when they become available.