Archive for October 6th, 2017

Incident: Vodafone Circuits

Posted: Friday, October 6th, 2017 at 19:34 by Mark Yardley

We are aware of a loss of connectivity for a number of Vodafone Ethernet circuits. Initial diagnostics show the affected circuits are delivered on the same NNI that has recently suffered disruption of service. We are liaising with our suppliers to get the issue investigated further and resolved as quickly as possible. Further updates will be provided as they become available.

  1. David Brewis says:

    Following investigations, Vodafone are arranging to dispatch engineers tonight.

    Further updates to follow once engineers have attended site.

  2. Mark Yardley says:

    Vodafone engineers have attended their site to replace suspect faulty equipment. We currently see the affected services have been restored but should still be considered at risk until our suppliers have advised fault is cleared.

  3. Mark Yardley says:

    These services have again lost connectivity and Vodafone are investigating further. Updates to be provided once available.

  4. David Brewis says:

    Vodafone have escalated the incident and are dispatching engineers to restore service. Further updates to follow as made available.

  5. David Brewis says:

    Connections are restoring to service following hardware replacement, until fault closure consider service at risk.

  6. David Brewis says:

    After 48 hours of monitoring, we have received correspondence from the supplier to show the fault is now closed.

  7. David Brewis says:

    An incident report for this issue is now available here