Archive for October 16th, 2017

Incident: Wolverhampton TE Edge Device

Posted: Monday, October 16th, 2017 at 14:00 by Richard Partridge

We have just experience a brief loss of communication to one our edge devices in Wolverhampton TE. This resulted in a brief loss of service for directly terminated leased lines and broadband users. Service appears to have been restored however engineers are currently investigating.

  1. Adam Heath says:

    Our investigations confirm this incident as power related.

    We are working on root cause with our colocation provider, which is responsible for delivering our power, UPS, power monitoring and alerting at these locations.

    This remains at our highest priority and we are monitoring the situation closely.

Incident: colindale.core

Posted: Monday, October 16th, 2017 at 09:04 by Alistair Patterson

Our core router in Colindale has unexpectedly rebooted. All services appear to have recovered, investigations are underway to determine the cause.

An engineer has been dispatched to site.

Further updates to follow when available.

  1. Adam Heath says:

    Our investigations confirm this incident as power related.

    We are working on root cause with our colocation provider, which is responsible for delivering our power, UPS, power monitoring and alerting at these locations.

    This remains at our highest priority and we are monitoring the situation closely.

Incident: Nottingham core

Posted: Monday, October 16th, 2017 at 02:13 by David Derrick

Our Nottingham core router has suffered a power outage and one of its blades has failed. Engineers are preparing to head to site with replacement equipment.

  1. David Derrick says:

    The failed blade has been replaced and service has been restored.