Archive for October 25th, 2017

Incident: Cardiff Edge Device

Posted: Wednesday, October 25th, 2017 at 18:20 by Richard Partridge

We have just experience an unexpected reload of one of our edge devices in Cardiff. This resulted in a brief loss of service for directly terminated leased line customers. Initial investigations suggest this was a brief power failure. This has been reported to our colocation provider for further investigation.

Incident: Glasgow POP

Posted: Wednesday, October 25th, 2017 at 13:37 by Gurinder Bansal

We are currently experiencing a brief loss of communication to one our edge devices in Glasgow POP. This has resulted in a brief loss of service for directly terminated leased lines. Initial indications suggest a loss of power. Further updates will be provided shortly.

  1. Richard Partridge says:

    This has now been raised with our colocation provider for further investigation. Updates will be provided as and when they become available.

At-Risk: Preston POP

Posted: Wednesday, October 25th, 2017 at 10:57 by Ryan Berrisford

Thursday 26th October 04:00 – 06:00

During the above window, our colocation provider is carrying out planned power work within the point of presence. Although the work is expected to be non-service affecting, services at the location should be considered at risk for the duration.

The planned work is expected to take less than 10 minutes.

  1. David Derrick says:

    It appears the power work did cause our equipment to power off. Al; services appear to have recovered.