Incident: Wolverhampton TE Edge Device

Posted: Monday, October 16th, 2017 at 14:00 by Richard Partridge

We have just experience a brief loss of communication to one our edge devices in Wolverhampton TE. This resulted in a brief loss of service for directly terminated leased lines and broadband users. Service appears to have been restored however engineers are currently investigating.

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One Response to “Incident: Wolverhampton TE Edge Device”

  1. Adam Heath says:

    Our investigations confirm this incident as power related.

    We are working on root cause with our colocation provider, which is responsible for delivering our power, UPS, power monitoring and alerting at these locations.

    This remains at our highest priority and we are monitoring the situation closely.

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