Archive for November 13th, 2017

Incident: Glasgow Edge Device

Posted: Monday, November 13th, 2017 at 16:33 by Jamie Smith

We have just experience an unexpected reload of one of our edge devices in Glasgow. This resulted in a brief loss of service for directly terminated leased line customers. Initial investigations suggest this was a brief power failure. This has been reported to our collocation provider for further investigation.

Incident: Cardiff Edge Device

Posted: Monday, November 13th, 2017 at 16:33 by Jamie Smith

We have just experience an unexpected reload of one of our edge devices in Cardiff. This resulted in a brief loss of service for directly terminated leased line customers. Initial investigations suggest this was a brief power failure. This has been reported to our colocation provider for further investigation.

Emergency Work: At-Risk: Nottingham POP

Posted: Monday, November 13th, 2017 at 11:06 by Ryan Berrisford

Monday 13th November 11:15 – 13:15

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, need to take place to correct it and prevent a potential future incident.

Although the work is not expected to be service affecting, services at this location should be considered at risk until the work is complete.

  1. Ryan Berrisford says:

    The work has been completed and the site is no longer considered at risk.