Archive for November, 2017

Emergency Work: At-Risk: Sheffield POP

Posted: Thursday, November 9th, 2017 at 10:39 by Ryan Berrisford

Thursday 9th November 10:40 – 12:00

After a power check at the above location, an issue has been identified with the power infrastructure. Emergency work will, therefore, need to take place to correct it and prevent a potential future incident.

Although the work is not expected to be service affecting, services at this location should be considered at risk until the work is complete.

  1. Ryan Berrisford says:

    The work has now been completed.

Emergency Work: At-Risk: Cloud Platform

Posted: Tuesday, November 7th, 2017 at 18:22 by Steve Lalonde

Tuesday 7th November 18:30 – 18:45

We have identified an issue with one of the routers in front of our cloud platform that could be causing a small amount of packet loss for some customers using our beta VoIP product. We will be forcing a failover to the standby router as an emergency resolution to the incident. This failover is not expected to be service affecting, however, the beta VoIP platform should be considered at risk during this window, until confirmation that the change has completed.

  1. Steve Lalonde says:

    This work did not complete successfully and will be rescheduled

Incident: Mirada Portal

Posted: Thursday, November 2nd, 2017 at 10:30 by Richard Partridge

Engineers are investigating an issue which is currently rendering the Mirada portal unavailable. Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    Service has now been restored to the Mirada portal. Our apologies for any inconvenience.

Incident: Nottingham Core

Posted: Thursday, November 2nd, 2017 at 09:28 by Richard Partridge

We experienced a brief loss of service to our Nottingham Core router between 03:50 and 04:00 this morning. Directly connected services and broadband customers served by the Nottingham node will have experienced a loss of service whilst the core powered back up. Initial investigations indicate that this was a loss of power. This has been raised to our colocation provider for further investigation.

  1. Mark Yardley says:

    We have experienced another loss of service at this location. Engineers are investigating and updates will be provided when available.

  2. Mark Yardley says:

    This loss of service appears to have been due to another power disruption. Service has been restored and we are dispatching an engineer to site to investigate further as well as raising this again with our colocation supplier.

  3. Steve Lalonde says:

    We have just had an additional power issue in Nottingham, A PSU failed while our engineer was onsite mitigating a known power feed issue. The failed PSU has now been replaced and the power feed issue is resolved.

    Service is now restored.