Archive for January 18th, 2018

Incident: Vodafone Circuits

Posted: Thursday, January 18th, 2018 at 12:30 by Mark Yardley

We are currently experiencing a loss of connectivity for a number of Vodafone circuits. Initial diagnostics indicate the circuits are related to a single Vodafone handoff. Engineers are investigating and engaging with our supplier. Further updates will be provided when available.

  1. Mark Yardley says:

    This incident has been escalated with Vodafone and their engineers are being dispatched to site to investigate. Further updates to follow. This incident has been raised to senior management at Vodafone due to this handoff being affected by previous issues.

  2. Scott Morgan says:

    We have had confirmation that Vodafone field engineers will be onsite between 15:15 and 15:30. This is following extensive diagnostics indicating a potential fault with the Vodafone network terminating equipment.

    We are in constant communication with Vodafone and further updates will follow as and when they become available.

  3. Adam Heath says:

    We have just received confirmation from the Vodafone engineer that they have reached the site and are about to begin their investigations. Further updates will follow once available.

  4. Scott Morgan says:

    We have been notified by the onsite engineer that he is currently in the process of replacing the Vodafone network termination hardware.

    We have been advised that this should be completed by approximately 17:15.

    We will continue to update as necessary.

  5. Scott Morgan says:

    Service has been restored since the Vodafone network termination hardware was replaced at 17:00.

    We will be liaising with Vodafone post incident and a full RFO will be provided.

  6. David Brewis says:

    A report is now available for this incident, which can be found here.