Archive for January 24th, 2018

Incident: PWAN Connectivity

Posted: Wednesday, January 24th, 2018 at 19:05 by Ryan Berrisford

We are aware of an incident affecting some PWAN connectivity. Engineers are already engaged and are investigating.

Further updates will be provided as and when they become available.

  1. Mark Yardley says:

    Connectivity to the affected services has now been restored and engineers are continuing to investigate the underlying cause. We apologise for any inconvenience.

  2. David Brewis says:

    A report is now available for this incident which can be found here.

Incident: Vodafone Circuits

Posted: Wednesday, January 24th, 2018 at 17:09 by Jake Turner

We are currently seeing a number of Vodafone circuits a down. Initial diagnostics indicate the circuits are related to a single Vodafone handoff. Engineers are investigating and engaging with our supplier. Further updates will be provided when available.

  1. Ryan Berrisford says:

    We have been advised by the Vodafone Network Operations Centre that the incident is potentially linked to a transmission card failure within the Vodafone network.

    Field engineers are being assigned and an estimated time of arrival will follow.

  2. Mark Yardley says:

    Vodafone have advised that the field engineer has been assigned and is on route with an ETA of 21:00.

  3. Mark Yardley says:

    The Vodafone engineer has now attended site and connectivity has been restored to the affected services. Vodafone have advised the issue has been cleared. We will continue to liaise with Vodafone for an RFO.

Incident: Vodafone Circuits

Posted: Wednesday, January 24th, 2018 at 00:19 by Mark Yardley

We are currently experiencing a loss of connectivity for a number of Vodafone circuits. Initial diagnostics indicate the circuits are related to a single Vodafone handoff. Engineers are investigating and engaging with our supplier. Further updates will be provided when available.

  1. Richard Partridge says:

    Service was restored at approximately 02:30 this morning. It appears that this incident related to planned maintenance being carried out by Vodafone. We do not appear to have received pro-active notification for the work being carried out. This is something that will be raised with Vodafone for further investigation.

    We apologise for the inconvenience caused by this.