Archive for January 31st, 2018

Planned Maintenance: Scolocate Power

Posted: Wednesday, January 31st, 2018 at 16:11 by Gurinder Bansal

Tuesday 27th February 22:00 – Wednesday 28th February 06:00

During the above window, our supplier will be carrying out essential power work. Whilst this work takes place, the building will be run on generator backups.

Whilst no downtime is expected, the site should be considered at-risk for the duration of the work.

At Risk: Bristol and Cardiff

Posted: Wednesday, January 31st, 2018 at 14:43 by Adam Heath

Due to a core network link failure both Bristol and Cardiff cores are currently operating with reduced resilience.  The failure is currently under investigation with the supplier.

Further updates will be provided as soon as they become available.

  1. Jamie Smith says:

    Virgin Media have identified a fault with the link between Bristol and Slough. Engineers have been dispatched for further investigation.

    No ETA has been provided as of yet, updates to follow.

  2. Jamie Smith says:

    Virgin Media have advised that this is a suspected fibre break. Fibre splicers have been assigned in readiness for work to commence, ETA is approx 17:30. Work will commence once OTDR tests have been carried out at both locations to determine where the break lies.

    Updates to follow.

  3. Jamie Smith says:

    Virgin Media have advised OTDR testing has now been carried out and confirmed where the breaks are. Engineers are continuing to work towards fixing this issue.

  4. Richard Partridge says:

    The fibre break affecting the core link was resolved at approximately 19:30 yesterday evening. Following a period of overnight monitoring, the core link as performed as expected. Both Bristol and Cardiff cores are once again operating at full resilience.