Archive for January, 2018

Planned Maintenance: Legacy VoIP proxy

Posted: Wednesday, January 17th, 2018 at 12:32 by David Derrick

Thursday 25 January 2018 18:00-19:00

During the above window we will be replacing the VoIP proxy server (proxy.entacall.com) with one in a new location. In-progress new incoming calls delivered via IP address will not be affected but new outbound and incoming calls via SIP registration may be impacted. The current server will remain in place for the time being to allow easy rollback if problems are encountered.

  1. David Derrick says:

    The new proxy is now in place and calls appear to be working. We will actively monitor for the next 1/2 hour. Please report any problems to our support desk in the normal manner.

Incident: Outgoing calls

Posted: Tuesday, January 16th, 2018 at 09:38 by David Brewis

We are currently experiencing disruption to a small number of customers for outbound calls on the VoIP platform. Engineers are currently investigating for a cause and updates will be provided as and when they become available.

  1. David Brewis says:

    Service has now been restored to outgoing calls, if customers continue to experience issues please call into the help desk whilst we will continue to monitor.

    We apologise for any inconvenience caused by this incident.

Incident: Virgin Media Circuits

Posted: Friday, January 12th, 2018 at 09:21 by David Brewis

We are currently experiencing a loss of connectivity to a small number of Virgin Media leased line circuits. Engineers are currently investigating for a cause and updates will be provided as and when they become available.

Investigations show a reboot of the router to restore connectivity.

  1. David Brewis says:

    Engineers have identified and resolved the problem with connectivity resumed.

    We apologise for any inconvenience caused by this incident.

  2. David Brewis says:

    A report is now available for this incident which can be found here.

Incident: TalkTalk Circuits

Posted: Friday, January 12th, 2018 at 06:47 by Richard Partridge

We are currently experiencing a loss of connectivity to a small number of TalkTalk leased line circuits. Engineers are currently investigating and updates will be provided as and when they become available.

  1. Richard Partridge says:

    Engineers have identified and resolved the problem. Customers still experiencing issues are advised to reboot their routers before contacting the help desk.

    We apologise for any inconvenience caused by this incident.

  2. David Brewis says:

    A report is now available for this incident which can be found here.

Planned Maintenance: Scolocate

Posted: Thursday, January 11th, 2018 at 16:34 by Richard Partridge

Thursday 18th January 2018 20:00 – Friday 19th January 2018 02:00

During the above maintenance window, we will migrating directly terminated customers onto new core equipment as part of ongoing network expansion. Affected customers may experience up to 30 minutes downtime during this window whilst they are migrated to the new device.

All traffic that would normally route through this location will take alternative paths.

  1. Ming-Yu Hsieh says:

    This work has now been completed

Planned Maintenance: Telford DC3

Posted: Tuesday, January 9th, 2018 at 11:00 by Jamie Smith

 Monday 15th January 2018 23:00 – Tuesday 16th January 06:00 

During the above window we will be performing necessary power and cable maintenance in the datacenter in preparation for the Installation of new hardware.

No down time is expected and all precautions will be taken to avoid any disruption, however during this time any customers within this data center should be considered at risk.

Any customers that may be at a particular risk due to the power work, will be notified.

  1. Jamie Smith says:

    This work has now been completed

Planned Maintenance: Scolocate

Posted: Tuesday, January 2nd, 2018 at 12:42 by Richard Partridge

Thursday 11th January 2018 20:00 – Friday 12th January 2018 02:00

During the above maintenance window, we will be installing additional core equipment as part of ongoing network expansion.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window any directly connected customers should be considered at risk.

  1. Ming-Yu Hsieh says:

    This work is now complete.

At Risk: telford-dc3.core

Posted: Tuesday, January 2nd, 2018 at 11:12 by Jamie Smith

We have experienced a failure of one of the UPS devices that protects telford-dc3.core. Due to this failure telford-dc3.core is running without full resiliency.

We will be undertaking work to replace the failed unit and restore full power redundancy at 5.30PM.

Services connected to or through telford-dc3.core should be considered at risk until the work is completed.

Further updates will be provided when the work is due to start.

  1. Jamie Smith says:

    Engineers are now starting this work

  2. Jamie Smith says:

    This work has now been completed successfully