Archive for February, 2018

Mirada Monitoring

Posted: Wednesday, February 21st, 2018 at 14:46 by Jamie Smith

We are currently aware of an issue affecting our Mirada monitoring platform, this will be causing Mirada to falsely show all devices as down.

Engineers are currently investigating.

  1. Jake Turner says:

    Engineers have resolved the problems with the Mirada monitoring platform.

    Apologies for any inconvenience caused.

At Risk: Sovereign House

Posted: Wednesday, February 21st, 2018 at 10:46 by David Brewis

Wednesday 21st February 2018 12:00 – Wednesday 21st February 2018 17:00

During the above window Vodafone engineers will be attending our POP location at Sovereign House to conduct a physical inspection of all equipment following the recent service issues.

We do not expect the work to be service affecting.

Incident: Interxion2

Posted: Tuesday, February 20th, 2018 at 13:40 by Richard Partridge

We have just experienced a brief period of routing instability to our interxion2.core router. Directly connected leased lines, PWANs and broadband customers would have experienced disrupted service for several minutes. Engineers are currently investigating and further updates will be provided as and when they become available.

Incident: Openreach circuits

Posted: Wednesday, February 14th, 2018 at 12:05 by David Brewis

We are currently experiencing a loss of connectivity for a number of Openreach circuits. We are seeing most services restore and engineers are investigating. Further updates will be provided when available.

  1. David Brewis says:

    An engineer is currently on route to our Birmingham POP to carry out further investigations at site, as we are observing continued loss of some Openreach services.

    The engineer’s ETA is 13:30. Further updates to follow.

  2. David Brewis says:

    The engineer arrived on site ahead of ETA and service resumed promptly for most services. Engineers continue to investigate until full service is resumed and cause identified.

    Further updates to follow.

  3. David Brewis says:

    Connectivity to the affected services has now been restored and engineers are continuing to investigate the underlying cause. We apologise for any inconvenience.

Planned Maintenance: Telehouse East – Interxion

Posted: Tuesday, February 13th, 2018 at 12:14 by Gurinder Bansal

Tuesday 20th February 2018 00:00 – Tuesday 20th February 2018 06:00

During the above maintenance window, we will be undertaking work on core links between the above locations as part of ongoing network expansion.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window both sites should be considered at risk.

  1. Gurinder Bansal says:

    This work has now been completed.

At Risk: Bristol and Cardiff

Posted: Tuesday, February 13th, 2018 at 11:48 by Mark Yardley

Due to failure of a core network link, our Bristol and Cardiff PoPs are currently operating with reduced resilience. The issue has been raised with our suppliers for further investigation. Further updates will be provided when available.

  1. Mark Yardley says:

    This issue has now been escalated with our suppliers who are still investigating the fault. Further updates to be follow.

  2. Mark Yardley says:

    Our suppliers have identified a fibre fault as the cause of this disruption. The link has been restored, however they have stated that further engineering work will be required on this service.

Planned work: Legacy VoIP platform

Posted: Friday, February 9th, 2018 at 16:14 by David Derrick

Monday 19 February 2018 22:00-23:59 GMT

During the above window we will be relocating some servers within our Telford datacentre. Where possible servers will be removed from active pools in advance to minimise disruption but some calls might disconnect if they are still in progress.

  1. Richard Partridge says:

    This maintenance work has now begun.

  2. Jamie Smith says:

    This work has now been completed.

Planned Maintenance: Columbo.core

Posted: Friday, February 9th, 2018 at 16:11 by Jamie Smith

Tuesday 13th February 23:50 – Wednesday 14th February 01:00

During the above window, we will be carrying out planned work on one of the bearer links into Columbo.core. This bearer link provides leased line connectivity for a small number of BT circuits. No down time is expected, however circuits which reside on this bearer will be notified individually.

  1. Jamie Smith says:

    This work has now been completed

At Risk: Bristol and Cardiff

Posted: Thursday, February 1st, 2018 at 23:42 by Jake Turner

Thursday 1st February 23:00 – Friday 2nd  February 08:00

Our supplier Virgin Media have advised that they need to carry out emergency maintenance on the previously faulty fibre from January 31st affecting our link between Bristol and Slough.

Due to this, traffic may be taking an alternative path and both Bristol and Cardiff cores are currently operating with reduced resilience.