Archive for June 27th, 2018

Incident: telehouse-east2.edge

Posted: Wednesday, June 27th, 2018 at 09:42 by Mark Yardley

We have experienced an unexpected reload of one of our edge devices in Telehouse which affected a number of Virgin Media circuits. Connectivity to these services is now restored however engineers are continuing to investigate the cause. We apologise for any inconvenience.

Incident: Talktalk Circuits

Posted: Wednesday, June 27th, 2018 at 09:10 by Jamie Smith

We have experienced a brief loss of service to a number of TalkTalk circuits  Initial diagnostics indicate the circuits are related to multiple TalkTalk handoffs. Engineers are investigating and engaging with our supplier.

The circuits in question are now showing as back up, further updates to be provided once the supplier has provided us with a response.

  1. Jordan Coleman says:

    Our supplier has confirmed that a fibre break on a third party circuit earlier today caused a brief disruption to services when traffic failed over onto alternative routes. Engineers are working to resolve this. Further updates will be provided when available.