Archive for June, 2018

Planned Maintenance: DSL Platform

Posted: Tuesday, June 12th, 2018 at 16:39 by David Brewis

Wednesday 20th June 2018 01:00 – 06:00

During the above maintenance window we will be completing configuration changes identified during a previous maintenance. This work will allow for metrics to be placed on the broadband traffic facilitating the direction of traffic to be steered dependent on where best suited.

Once these works are completed, broadband traffic will be steered away from Entanet’s DSL platform in Telehouse to Interxion, with sessions monitored to evaluate the failover. After confirmation sessions have fully migrated, the DSL platform will be steered away from Interxion to Telehouse allowing to test the other direction. Once sessions have fully migrated over, resiliency will be restored across both locations.

No downtime is expected however DSL customers should be considered at risk for the duration of the window.

  1. Ming-Yu Hsieh says:

    This work is now complete.

Incident: nottingham.core

Posted: Sunday, June 3rd, 2018 at 11:17 by Mark Yardley

We have experienced an unscheduled reload of our Nottingham core router. All directly attached services will have experienced a brief interruption. Initial investigation suggests this was due to loss of power in the location and engineers are investigating further with our co-location provider. All services are now restored and we apologise for any inconvenience caused.

Incident: Talk Talk Circuits

Posted: Friday, June 1st, 2018 at 13:59 by Adam Heath

We are aware that a number of Talk Talk circuits are currently experiencing a disruption to service.  Talk Talk have acknowledged an issue and are currently investigating.  We will provide further information when it becomes available.

  1. Adam Heath says:

    Talk Talk have confirmed that the disruption has been caused by core network circuit flaps connecting into their Milton Keynes core device. This is affecting circuits nationwide.

    Talk Talk have engineering resource investigating a root cause but are unable to provide us with an ERT at this time. We will continue to update upon receipt of further information.