Archive for July, 2018

Planned Maintenance: Pulsant Scolocate

Posted: Tuesday, July 31st, 2018 at 17:14 by Ming-Yu Hsieh

Tuesday 7th Aug 00:01 – 06:00

During the above windows we will be completing planned maintenance to upgrade our core equipment, edi531-rtr-1.core.enta.net.

We expect all services currently terminated in this location to have a maximum downtime of 1 hour. Services include Transit, EWCS, Leased lines, Co-location, Wholesale handoff and Pseudowires. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues. All other traffic that would normally route through this location will take alternative paths.

 

  1. Ming-Yu Hsieh says:

    This maintenance is now rescheduled to Friday 7th Sept 00:01 – 06:00.

  2. Ming-Yu Hsieh says:

    This work is now complete.

Incident: cardiff.core

Posted: Monday, July 30th, 2018 at 22:20 by Jamie Smith

We are currently experiencing a loss of connectivity to our equipment in our Cardiff POP. Engineers are already investigating. Further updates will be provided as and when they become available.

  1. Jamie Smith says:

    Connectivity has been restored. Engineers are still continuing to Investigate, updates will be communicated as and when they become available.

    We apologise for any Inconvenience this may have caused

Emergency Work: Columbo.core

Posted: Monday, July 30th, 2018 at 16:45 by Gurinder Bansal

Tuesday 31st July 2018 21:00 – 22:00

During the above window we will be replacing a failed fan unit on an edge device at this site. No downtime is expected however all directly connected services should be considered at risk for the duration of this maintenance window.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Planned Maintenance: Columbo.core

Posted: Monday, July 30th, 2018 at 16:32 by Gurinder Bansal

Tuesday 14th August 2018 00:01 – 06:00

During the above window we will be replacing columbo.core.enta.net with a higher capacity router.

All services currently terminated in this location will be migrated on to the new hardware. This includes DSL, Leased lines and Pseudowires terminating at this location. Whilst actual downtime is expected to be no more than 1 hour, the full 6 hours may be required to account for any unforeseen issues.

All other traffic that would normally route through this location will take alternative paths.

  1. Gurinder Bansal says:

    This work is now commencing.

  2. Gurinder Bansal says:

    This work is now complete.

Incident: Bristol POP

Posted: Tuesday, July 24th, 2018 at 17:25 by Richard Partridge

We are currently experiencing a loss of connectivity to our equipment in our Bristol POP. Engineers are already investigating. Further updates will be provided as and when they become available.

  1. Richard Partridge says:

    Connectivity has been restored. Initial investigation indicates a power disruption in one of our cabinets at the site. This has been raised to our supplier for further investigation.

    We apologise for the inconvenience caused by this interuption.

Planned Maintenance: Telehouse-north.core

Posted: Monday, July 16th, 2018 at 16:40 by Gurinder Bansal

Friday 20th July 00:01 – 06:00

During the above window we will be completing an upgrade to standby hardware within telehouse-north.core. Although no downtime is expected during this maintenance window, all services should be considered at-risk.

  1. Gurinder Bansal says:

    This work is now complete.

Planned Works: DSL Platform

Posted: Monday, July 16th, 2018 at 09:55 by Steve Lalonde

Tuesday July 17 00:00-0600

Thursday July 19 00:00-06:00

Friday July 20 00:00-06:00

We are aware BT are performing planned works affecting a number of service aggregators spread across several nodes on our network. Some customers on each node will be affected and will experience an outage of up to ten minutes.

The work is essential for ongoing and improved capacity management on interconnects delivered to Entanet.  Any affected customer should reboot their equipment before calling support as this should resolve any unanticipated residual issue.

Apologies for the short notice as notification was only received this morning.

Emergency Work: Peterborough.core

Posted: Saturday, July 14th, 2018 at 11:32 by Richard Partridge

Monday 16th July 00:01 – 02:00

During the above window we will be making routing adjustments with one of our transit providers. The work is not expected to result in any downtime however the Peterborough core should be considered at risk for the duration of the window whilst changes are taking place.

  1. Ming-Yu Hsieh says:

    This work is now complete.

Incident: Bristol

Posted: Thursday, July 12th, 2018 at 21:53 by Mark Yardley

We have just experienced a brief disruption to service at our Bristol PoP. All services should now be restored and engineers are continuing to investigate the underlying cause. We apologise for any inconvenience caused.

Planned Maintenance: Telford

Posted: Thursday, July 12th, 2018 at 13:55 by David Brewis

Sunday 15th July 2018 08:00 – 18:00

During the above window, Western Power Distribution will be conducting maintenance works to service the electricity substation supplying the local area. During these works, external mains supply will be disconnected to allow safe operation to all involved, in doing so our external generators will supply the Telford data centre allowing for continued and uninterrupted service.

We are speaking with the power company to obtain clarity as to the actual duration of works and will update if this becomes available.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window the Telford data centre should be considered at risk.