Archive for July, 2018

Planned Maintenance: Telehouse-north.core

Posted: Monday, July 16th, 2018 at 16:40 by Gurinder Bansal

Friday 20th July 00:01 – 06:00

During the above window we will be completing an upgrade to standby hardware within telehouse-north.core. Although no downtime is expected during this maintenance window, all services should be considered at-risk.

Planned Works: DSL Platform

Posted: Monday, July 16th, 2018 at 09:55 by Steve Lalonde

Tuesday July 17 00:00-0600

Thursday July 19 00:00-06:00

Friday July 20 00:00-06:00

We are aware BT are performing planned works affecting a number of service aggregators spread across several nodes on our network. Some customers on each node will be affected and will experience an outage of up to ten minutes.

The work is essential for ongoing and improved capacity management on interconnects delivered to Entanet.  Any affected customer should reboot their equipment before calling support as this should resolve any unanticipated residual issue.

Apologies for the short notice as notification was only received this morning.

Emergency Work: Peterborough.core

Posted: Saturday, July 14th, 2018 at 11:32 by Richard Partridge

Monday 16th July 00:01 – 02:00

During the above window we will be making routing adjustments with one of our transit providers. The work is not expected to result in any downtime however the Peterborough core should be considered at risk for the duration of the window whilst changes are taking place.

  1. Ming-Yu Hsieh says:

    This work is now complete.

Incident: Bristol

Posted: Thursday, July 12th, 2018 at 21:53 by Mark Yardley

We have just experienced a brief disruption to service at our Bristol PoP. All services should now be restored and engineers are continuing to investigate the underlying cause. We apologise for any inconvenience caused.

Planned Maintenance: Telford

Posted: Thursday, July 12th, 2018 at 13:55 by David Brewis

Sunday 15th July 2018 08:00 – 18:00

During the above window, Western Power Distribution will be conducting maintenance works to service the electricity substation supplying the local area. During these works, external mains supply will be disconnected to allow safe operation to all involved, in doing so our external generators will supply the Telford data centre allowing for continued and uninterrupted service.

We are speaking with the power company to obtain clarity as to the actual duration of works and will update if this becomes available.

No down time is expected and all precautions will be taken to avoid any disruption, however during this window the Telford data centre should be considered at risk.

Incident: Nottingham

Posted: Friday, July 6th, 2018 at 11:18 by Mark Yardley

We have experienced a brief loss of connectivity to our Nottingham PoP. Most services have now been restored. Initial investigation suggests a loss of power. Engineers are currently investigating and liaising with our suppliers.

Incident: Columbo

Posted: Friday, July 6th, 2018 at 08:37 by Mark Yardley

We are currently experiencing a loss of connectivity to our Columbo PoP. Engineers are investigating and updates will be provided when available.

  1. Mark Yardley says:

    Connectivity has now been restored and initial investigation suggests this was caused by a loss of power in this location. Engineers are continuing to investigate and liaise with our suppliers. We apologise for any inconvenience caused.

Planned Works: DSL Platform

Posted: Thursday, July 5th, 2018 at 16:57 by Steve Lalonde

Wednesday July 11 00:00-06:00 

Thursday July 12 00:00-06:00 

Friday July 13 00:00-06:00 

We are aware BT are performing planned works affecting a number of service aggregators spread across several nodes on our network. Some customers on each node will be affected and will experience an outage of up to ten minutes.

The work is essential for ongoing and improved capacity management on interconnects delivered to Entanet.  Any affected customer should reboot their equipment before calling support as this should resolve any unanticipated residual issue.

Incident: Columbo BT Openreach Circuits

Posted: Thursday, July 5th, 2018 at 09:28 by Mark Yardley

We are aware of a brief interruption to service for multiple BT Openreach circuits delivered to our Columbo PoP. Initial investigation suggests this was due to a loss of power to one of our cabinets. Service has been restored and engineers are investigating the loss of service with our supplier. We apologise for any inconvenience caused.

Planned Work: Peterborough.core

Posted: Wednesday, July 4th, 2018 at 16:14 by Richard Partridge

Tuesday 10th July 00:01 – 06:00

During the above window we will be commissioning new equipment into the Peterborough POP.  The work will require routing adjustments with one of our transit providers. The work is not expected to result in any downtime however the core should be considered at risk for the duration of the window whilst changes are taking place.